Madeleine Merino
Summary
Dynamic and engaging professional with a proven track record at Alamo Drafthouse, enhancing customer satisfaction through expert mixology and exceptional service. Skilled in cocktail preparation and customer engagement, I've significantly improved efficiency and experience. Fluent in English and Spanish, my ability to multitask and collaborate effectively with teams stands out, driving positive outcomes and sales growth.
Overview
6
6
years of professional experience
Work History
Specialty Bartender
Alamo Drafthouse
New York, NY
10.2021 - 10.2024
- Mixed drinks for improved customer enjoyment and experience.
- Enhanced bar efficiency by maintaining clean and organized workstations.
- Increased customer satisfaction with friendly and prompt service.
- Prepared and served beverages to establish rapport with patrons.
- Handled order-taking tasks efficiently.
FOH Supervisor
Angelina Bakery
New York, NY
03.2019 - 03.2020
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover rates.
- Analyzed reservation trends for better resource allocation during peak periods.
Barista/ Cashier
Paris Baguette
New York, NY
11.2018 - 03.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Hostos Lincoln Academy of Science
The Bronx, NY2016
Skills
- Mixology expertise
- Cocktail preparation
- Customer service
- Inventory management
- Cash handling
- Order accuracy
- Menu knowledge
- Cleanliness standards
- Team collaboration
- Problem solving
- Bar setup
- Drink presentation
- Sales techniques
- Communication skills
- Attention to detail
- Upselling strategies
- Multitasking ability
- POS system usage
- Customer engagement
- Cleanliness and hygiene
- Responsible alcohol service
- Food running
- Changing beer kegs
- Aloha POS
- Garnishing drinks
- Fluency in English and Spanish
Hobbies
Amateur acrylic/ oil portrait artist.
I also spend most of my days learning songs on the ukulele.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Specialty Bartender
Alamo Drafthouse
10.2021 - 10.2024
FOH Supervisor
Angelina Bakery
03.2019 - 03.2020
Barista/ Cashier
Paris Baguette
11.2018 - 03.2019
Hostos Lincoln Academy of Science