Francesca Fobbe
Minnneapolis,MN
Summary
To secure a nursing position where I may utilize my knowledge, passion, and 10 years of nursing experience to deliver safe quality care to the community served.
Overview
10
10
years of professional experience
Work History
Senior Nurse Navigator
HealthPartners
01.2016 - Current
- Coordinated care with other departments within HealthPartners insurance and within the patient's direct care team
- Delivered exceptional service to callers injuring about complex benefits, network, and authorization requirements (developmental and habilitative care, home care, hospice, gender confirmation, mental health, skilled nursing facility, and transplant care)
- Provided information about health system navigation, member and patient rights, and health information privacy.
- Helped with reimbursement and management of complex biologic medications for the treatment complex chronic and illnesses
- Advocated for patients by assisting with medical appeals related to health plan denials and engaged in high profile service recovery for complaints and escalated callers
- Completed quality assurance review for Behavioral Health Navigators and Nurse Navigators
- Completed administrative tasks (schedules, PTO requests, new employee training, internal and external resources)
LPN
Allina Health
06.2014 - 09.2016
- Roomed patients according to best practice standards in the fields of endocrinology, internal medicine, women's health, and pediatrics
- Coordinated care within the primary and specialty care team(s)
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Evaluated patient complaints and current symptoms.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Took samples to complete diagnostic and routine assessment tests per protocol and as ordered by clinicians
- Delivered emotional support to patients and families during challenging times.
- Administered medications and injections to patients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns under the supervision of the RN
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Responded to patient requests with appropriate clinical and personal assistance.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Collaborated with the division of applied research to assist with caregiver burnout and support
- Reinforced education provided to patients and caregivers regarding medical diagnoses, treatment options recommended by the clinician, and reinforced the teaching for chronic disease self-management and wound management.
- Delivered house calls with the PCP for patients enrolled in a hospice program
- Maintained and ordered medication, supplies, and vaccines for the clinic.
LPN
Boyton Health Services
03.2013 - 06.2014
- Provided care to patients in dermatology, family medicine, minor surgery, orthopedic, women's health, and urgent care
- Provided reception and scheduling assistance
- Maintained patient records
- Assisted with admissions, appointments, transfers, and discharges
- Implemented treatment regimens as ordered
- Closely monitored respiration, cognition, blood pressure, and blood glucose levels.
- Executed point of care lab tests per protocol
- Performed routine evaluations of each patient's status, needs, and preferences.
- Assisted with surgical procedures and obtained biopsies
- Delivered updates in patient status to charge nurse, recording changes in medical records
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Attended staff meetings and continuing education classes
Education
Master of Science - Nursing, Public health emphasis
Walden University
Minneapolis, MN12.2027
Associate of Science - Registered Nurse
Normandale Community College
Bloomington, MN12.2021
Diploma - LPN
Lincoln Technical Institute
Moorestown, NJ12.2009
Skills
- Exceptional written and verbal communication skills
- Extremely compassionate and caring
- Wonderful time management skills
- Excellent at prioritizing, collaborating, and advocating for patients
- Team player
- Self starter
- Positive attitude
Additional Information
- Clinical Rotations encompassed learning and practical experience in acute care, acute psychiatric unit, assisted living, digestive and endoscopy center, cardiology, intermediate care unit, NICU, obstetrics and gynecology, oncology, and transitional care at Cooper Hospital, NJ, Fairview Southdale, HCMC, Martin Luther Care Center, Bloomington, and Park Nicollet Methodist, St. Louis Park
Timeline
Senior Nurse Navigator
HealthPartners
01.2016 - Current
LPN
Allina Health
06.2014 - 09.2016
LPN
Boyton Health Services
03.2013 - 06.2014
Master of Science - Nursing, Public health emphasis
Walden University
Associate of Science - Registered Nurse
Normandale Community College
Diploma - LPN
Lincoln Technical Institute