Francesca Jelonek
Wantagh,NY
Summary
Dynamic Lead Medical Office Assistant at St. Francis Hospital, skilled in optimizing office workflows and enhancing patient care. Proficient in EHR systems and adept at effective communication, I successfully reduced initial visit waiting times through innovative pre-registration processes, ensuring a seamless experience for patients and supporting medical staff operations. I assisted physicians during routine checks on patients cardiac implants in a high volume office.
Overview
5
5
years of professional experience
Work History
Lead Medical Office Assistant
St. Francis Hospital
09.2020 - 09.2025
- Assisted physicians with administrative tasks, enabling them to focus on providing high-quality patient care
- Optimized provider calendars through effective coordination of appointment scheduling.
- Ensured accurate data entry and documentation during patient intake procedures.
- Utilized electronic health record (EHR) systems to manage patient records efficiently.
- Guided patients to exam rooms, prepared them for examinations, and addressed inquiries.
- Reduced initial visit waiting times by implementing pre-registration forms for new patients.
- Prepared examination rooms and sterilized instruments to support medical staff operations.
- Delivered professional customer service by addressing patient concerns promptly.
- Managed difficult interactions with upset patients effectively, maintaining a calm office environment.
- Supported medical staff by preparing examination rooms and sterilizing instruments.
- Managed patient records using electronic health record (EHR) systems for improved data accessibility.
- Optimized office workflow with clear communication between staff members, resulting in an organized environment.
Education
Health Sciences
SUNY, Farmingdale
Farmingdale, NY06.2015
Skills
- Certificate of Compliance with HIPAA
- Training and development programs
- Administrative office management
- Medical coding and billing
- Patient care expertise
- Computer literacy
- Office operations management
- Effective communication skills
Accomplishments
- Deans list student throughout college
Timeline
Lead Medical Office Assistant
St. Francis Hospital
09.2020 - 09.2025
Health Sciences
SUNY, Farmingdale
Similar Profiles
Farkhanda QadirFarkhanda Qadir
MRI Technologist at St. Francis HospitalMRI Technologist at St. Francis Hospital
Emily SeguraEmily Segura
CNA, Float Pool at St Francis HospitalCNA, Float Pool at St Francis Hospital
SUPRIYA CHOWDHURYSUPRIYA CHOWDHURY
Pharmacy Technician at Ascension St. Francis HospitalPharmacy Technician at Ascension St. Francis Hospital
Rachel HeinzenRachel Heinzen
RN Floor Nurse at St. Francis Hospital and Medical CenterRN Floor Nurse at St. Francis Hospital and Medical Center
Lori Wagner-TanicoLori Wagner-Tanico
CFAM, Registered Nurse at Northwell HealthCFAM, Registered Nurse at Northwell Health