Francesca Pessetto
Dyer,IN
Summary
Results-driven Senior Account Manager with expertise in client relationship management, risk assessment, and policy administration. Proven ability to enhance client satisfaction and streamline processes, driving operational efficiency. I am licensed in Property and Casualty in IL, IN and CA.
Overview
9
9
years of professional experience
Work History
Senior Account Manger
Alliant Insurance Services Inc.
Chicago, IL
10.2023 - Current
- Assist a team of 3 Client Mangers with a combined $8M book of business
- Maintain strong client relationships to enhance customer satisfaction and retention
- Prepare multi-carrier remarket submissions, renewal reviews and client information documents
- Process endorsement changes via carrier website and email
- Quote, bind and issue policies
- Assist with training new hires and intens on EPIC workflows and procedures
Service Associate
Alliant Insurance Services Inc.
Chicago, IL
10.2019 - 10.2023
- Processed endorsements via email and on carrier websites
- Managed team phone line and fax
- Sent daily payment reports to Client Mangers
- Ran auto/home CLUE reports, Flood Zone Determinations and Replacement Cost Estimators
- Prepared EOI's/COI's, auto binders and id cards
- Spoke to banks and auto dealerships when requested
Associate Underwriter
Chubb Insurance
Chicago, IL
12.2016 - 10.2019
- Analyzed insurance applications to assess risk and determine eligibility for coverage.
- Collaborated with underwriters to streamline policy issuance processes and enhance operational efficiency.
- Reviewed underwriting guidelines to ensure compliance with company standards and regulatory requirements.
- Reviewed home appraisals and inspections and communicated requirements
- Processed endorsements
Education
Some College (No Degree) - Nursing
South Suburban College of Cook County
South Holland, ILTimeline
Senior Account Manger
Alliant Insurance Services Inc.
10.2023 - Current
Service Associate
Alliant Insurance Services Inc.
10.2019 - 10.2023
Associate Underwriter
Chubb Insurance
12.2016 - 10.2019
Some College (No Degree) - Nursing
South Suburban College of Cook County