Angela Gonzalez
Palmetto,FL
Summary
Results-driven professional with 20+ years of experience in sales, customer relations, account management, IT, and cellular support. Proven success in driving business growth by building strong client relationships and delivering tailored solutions. Skilled in troubleshooting IT and cellular issues, optimizing systems, and managing complex projects under tight deadlines.
Expert at maximizing repeat business through strategic account management and issue resolution. Strong prospecting abilities to expand client bases, with a track record of exceeding sales targets. Known for exceptional customer service, technical support, and collaborative leadership that delivers measurable results.
Overview
19
19
years of professional experience
Work History
Senior Account Manger
Best Version Media
01.2020 - Current
- Strategically targeted hyperlocal markets, placing local products/services in front of thousands monthly, significantly boosting brand visibility
- Proactively built top-of-mind community awareness by highlighting local events, news, and sports, enhancing community engagement
- Customized publications to specific areas, improving relevance and reader engagement
- Efficiently employed project management skills to ensure accuracy and meet tight deadlines
- Utilized a micro-targeting approach to effectively reach niche markets, driving revenue growth and consistently achieving sales targets.
Account Manager-Independent Agent
Aflac
06.2019 - 12.2020
- Expertly developed relationships with local businesses, providing benefit coverage solutions and enhancing overall performance
- Demonstrated a strong understanding of corporate finance, insurance, banking, and networking, contributing to informed decision-making and strategic planning
- Proactively monitored insurance claims, ensuring equitable settlements for both clients and insurers
- Customized insurance programs to meet individual customer needs and risk profiles, enhancing customer satisfaction and retention
- Collaborated with business owners to secure comprehensive insurance coverage and cash reimbursements for employees and their families, improving employee welfare and loyalty.
Global IT Project Manager and Technical Support Specialist
KHS
04.2007 - 03.2019
- Led a global IT cost reduction project, reducing corporate spending by $5 million over five years
- Supported 250+ users across multi-site environments, ensuring seamless IT operations for in-house and remote personnel
- Re-negotiated account contracts to align with user needs and company requirements, optimizing terms and conditions
- Provided in-depth diagnosis and solutions for software/hardware failures, enhancing system reliability
- Assisted in planning, design, testing, troubleshooting, and deployment of server environments and workstations
- Handled escalations and incident management, improving response times and resolution quality
- Collaborated with vendors to resolve hardware and software issues, minimizing operational disruptions
- Implemented and troubleshooted Group Policy and administered DFS, optimizing network configurations.
Medical Audio Editor
American Medical Seminars
01.2006 - 01.2007
- responsible for editing, enhancing, and ensuring the clarity of recorded medical presentations. This involves removing background noise, cutting irrelevant sections, and ensuring compliance with medical standards like HIPAA and HITECH. The editor ensures the content is professional and accurate, making the audio clear for educational purposes. They collaborate closely with speakers and organizers to maintain the integrity of the information while improving its presentation quality for listeners.
Education
Bachelor of Science - Information Systems
05-2012
Skills
- Operations
- Business strategies
- Order Management
- Goals and performance
- Excellent negotiation skills
- Schedule Management
- Scheduling
- Systems and software expertise
- Database Management
- Vendor Management
- Business Development
- Partnership Development
- Strategic Planning
- Staff Management
- Sales expertise
- Revenue Generation
- Account growth
- Digital Marketing
- Sales tactics
- Customer Relations
- Client services oversight
- Leadership management trained
Personal Information
Title: Senior Account Management
Timeline
Senior Account Manger - Best Version Media
01.2020 - Current
Account Manager-Independent Agent - Aflac
06.2019 - 12.2020
Global IT Project Manager and Technical Support Specialist - KHS
04.2007 - 03.2019
Medical Audio Editor - American Medical Seminars
01.2006 - 01.2007
University of South Florida - Bachelor of Science, Information Systems
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