FRANCESCA ROSSI
Denver
Summary
Attentive Social Media Coordinator with data-driven, analytical approach to optimizing campaigns. Continuously seeks opportunities to engage customers, improve social media reach and increase customers' results. Expert in multiple platforms and savvy to changing marketing trends. Dedicated SM manager with proven history of driving audience engagement and account growth on diverse social platforms. Capitalizes on current trends and monitors insights to drive brand awareness. Skillfully coordinates and executes updates and content monitoring across TikTok, Instagram, and Facebook.
Results-driven hospitality professional with proven track record of delivering excellent customer service and creating welcoming atmosphere. Known for strong team collaboration and flexibility to meet changing needs. Highly skilled in communication and conflict resolution, fostering positive guest experience.
Knowledgeable Greeter with a strong background in providing welcoming and efficient customer service. Successfully created positive first impressions and facilitated smooth operations in previous roles. Demonstrated excellent interpersonal skills and adaptability in dynamic environments.
Professional with background in customer service, ready to create welcoming experiences for all visitors. Skilled in communication, conflict resolution, and maintaining positive environment. Reliable team player who adapts to changing demands and consistently delivers results. Known for friendly demeanor, strong organizational abilities, and commitment to enhancing guest satisfaction.
Overview
5
5
years of professional experience
Work History
Leag Greeter
Hillstone Restaurant Group
Denver, CO
08.2024 - 03.2026
- Greeted and welcomed guests, ensuring positive first impressions.
- Managed reservation system, optimizing table assignments for efficiency.
- Coordinated waitlists and communicated estimated wait times to guests.
- Assisted dining room staff with guest seating arrangements during peak hours.
- After few months on the job I started performing manager duties as well, making sure all the guests were satisfied with their overall experience.
- Trained new greeters on hospitality standards and customer service protocols.
- Implemented strategies to enhance guest experience through personalized interactions.
- Monitored dining area for cleanliness, reporting any maintenance issues promptly.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
- Acted as first point of contact for visiting clients and customers.
Hostess Manager
Giuliano Casulli
Colorado Springs, Colorado, United States
06.2023 - 05.2024
- Seated guests in bars and dining areas.
- Scheduled reservations for guests in-person and over-the-phone.
- Coordinated special events, including private parties and large group bookings.
- Assessed staffing needs based on reservation patterns and anticipated business levels.
Social Media Coordinator
Giuliano Casulli
Colorado Springs, Colorado
06.2023 - 05.2024
- Engaged daily with community using posts, stories and tweets.
- Tracked customer engagement and feedback to optimize social media strategies.
- Incorporated interesting and informative content, resulting in increased shares and followers.
Manager
Gianluca Tedde
Rome, Lazio, Italy
04.2021 - 05.2023
- Covered daily business requirements with well-organized schedule and properly delegated assignments.
- Trained staff in primary roles and strategies for exceeding goals each day.
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
- Cross-trained staff in secondary roles to expand operational diversity.
Education
Bachelor of Criminal Justice - Criminal Justice
University of Colorado Colorado Springs
Colorado Springs, CO12-2024
Associate - Human & Public Services
Laramie County Community College
Cheyenne, Wyoming12-2021
Diploma - Literature, Latin, Greek & Philosophy
Giovanni Paolo II
Rome, Italy06-2017
Skills
- Content Marketing
- Customer Engagement
- Content Development
- Product launch
- Content Creation
- Content Scheduling
- Audience Engagement
- Customer Service
- Problem Solving
- Internet Marketing
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Sense of humor
- Effective problem solving
- Strong work ethic
- Professional appearance
- Guest relations
- Reliability and punctuality
- Creativity and innovation
- Social perceptiveness
- Body language awareness
- Cross-cultural sensitivity
- Conflict mediation
- [Language] fluency
- Memory retention
- Crisis management
- Building rapport
- Personal grooming
- Asset protection
- Reading comprehension
- Emergency response
- Strong interpersonal skills
- Store management support
- Able to stand for [number] hours
- Language proficiency
- Customer service
- Time management
- Visitor Check-in
- Problem-solving
- Crowd management
- Payment processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Native or Bilingual
Timeline
Leag Greeter
Hillstone Restaurant Group
08.2024 - 03.2026
Hostess Manager
Giuliano Casulli
06.2023 - 05.2024
Social Media Coordinator
Giuliano Casulli
06.2023 - 05.2024
Manager
Gianluca Tedde
04.2021 - 05.2023
Associate - Human & Public Services
Laramie County Community College
Diploma - Literature, Latin, Greek & Philosophy
Giovanni Paolo II
Bachelor of Criminal Justice - Criminal Justice
University of Colorado Colorado Springs