FRANCESCA ROUFF
Brooklyn,New York
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity. Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care. Knowledgeable Desired Position with solid background in managing exhibition logistics and customer interactions. Proven track record of coordinating successful events and ensuring smooth operations. Demonstrated ability in multitasking and attention to detail. Professional with proven track record in effectively managing operational needs and ensuring smooth transitions. Known for strong leadership and ability to foster team collaboration to achieve results. Adapt at handling evolving challenges, bringing skills in conflict resolution, strategic planning, and resource optimization. Reliable, adaptable, and focused on driving organizational success. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency. Known for strong focus on team collaboration and achieving results, adapting to shifting priorities seamlessly. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining safe working environment.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Fishkill Correctional Facility
2022.08 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Interviewed inmates to obtain information and assess needs.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Contributed to policy development, ensuring alignment with best practices in corrections management.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Enhanced staff training programs, leading to improved operational standards.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
Pharmacy Technician
CVS Pharmacy
2022.02 - 2022.08
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Exhibit Host
Immersive Art Space NY LP
2021.11 - 2022.01
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Streamlined check-in processes, reducing wait times for guests.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Relief Manager
Public Storage
2021.02 - 2021.11
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
- Conducted regular financial audits to maintain accurate records and identify areas for improvement.
- Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Provided constructive feedback to workers, which improved morale, and boosted efficiency.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Streamlined operational procedures to increase employee productivity and overall efficiency.
- Monitored employee performance regularly, providing constructive feedback to support ongoing professional development.
- Collaborated with store management to create effective promotional campaigns, driving sales growth.
- Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
- Proactively addressed potential safety hazards, maintaining a secure environment for both employees and customers.
- Maintained detailed records of inventory transactions to ensure accuracy in stock counts and prevent shrinkage losses.
- Ensured a clean and well-organized store environment for an improved shopping experience.
- Addressed any technical issues quickly and efficiently, minimizing downtime and ensuring a positive customer experience.
- Assisted in the development of staff schedules to optimize coverage during peak business hours while minimizing labor costs.
- Developed strong professional relationships with vendors, negotiating favorable terms and pricing for supplies.
- Consistently met or exceeded sales targets through effective merchandising strategies and customer engagement efforts.
- Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
- Oversaw visual merchandising efforts, creating eye-catching displays that effectively showcased products and drove increased sales revenue.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Warehouse Worker
Amazon Fulfillment Center
2020.07 - 2021.01
- Received and correctly processed both written and verbal instructions, print outs and work orders
- Maintained counts and lifts, shift and stocked materials and parts
- Determined proper storage methods, identification, and stock location based on environmental factors, and physical capabilities of facility
- Load and Unload products from the conveyor
- Dispose of damaged or defective items, or return them back to sender
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Cashier
CEC Entertainment
2018.01 - 2018.08
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
NHA Certification - Medical Assistant
State University of New York Brooklyn Educational Opportunity Center
Brooklyn, New York07.2021
Dental Hygiene
New York City college of Technology
Brooklyn, New YorkDental Assistant
Penn Foster College
Scottsdale, ArizonaHigh School Diploma -
Research and Service High School: Boy & Girls
Brooklyn, New York06.2018
Skills
- Microsoft Office, Citrix, and Raintree proficient Skilled collaborator, Committed High Achiever, Effective Cross Functional, Communicator, Solution Oriented, Professional, Rapid and Adaptive, First aid training,Emergency response, De-escalation techniques,Conflict resolution skills, Inmate supervision, Mental health awareness, Correctional facility procedures, Policy enforcement, Restraint techniques, Safety and security enforcement, Self-defense tactics, Search and seizure procedures, Contraband seizure, Security procedures, Safety
- Stress tolerance
- Relationship building and management
- Crisis management
- Weapons training
- Prisoner transport
- Suicide prevention
- Gang awareness
- Mentorship
- File and record maintenance
- Evidence preservation
- Inmate behavior modification tactics
- Criminal justice
- Integrity maintenance
- Negotiation
- Physical fitness
- Substance abuse
- Incident prevention
- Perimeter control
- Inmate rights
- Armory and key control
- Radio communication
- Tower surveillance
- Contraband detection
Timeline
Correctional Officer
Fishkill Correctional Facility
2022.08 - Current
Pharmacy Technician
CVS Pharmacy
2022.02 - 2022.08
Exhibit Host
Immersive Art Space NY LP
2021.11 - 2022.01
Relief Manager
Public Storage
2021.02 - 2021.11
Warehouse Worker
Amazon Fulfillment Center
2020.07 - 2021.01
Cashier
CEC Entertainment
2018.01 - 2018.08
NHA Certification - Medical Assistant
State University of New York Brooklyn Educational Opportunity Center
Dental Hygiene
New York City college of Technology
Dental Assistant
Penn Foster College
High School Diploma -
Research and Service High School: Boy & Girls