Francesca Denaro

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supported student physical, mental, and social development using classroom games and activities.
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Developed and maintained positive and professional relationships with parents, colleagues, and children, fostering a supportive and collaborative daycare environment.

· Exceptional customer service skills developed through daily interactions with a diverse range of customers.

· Proficient in multitasking and working efficiently in a fast-paced and demanding environment.

· Strong communication skills in conveying orders, specials, and recommendations to customers.

· Ability to handle high-pressure situations with grace and composure, ensuring customer satisfaction.

· Skilled in accurately processing payments, handling cash, and operating point-of-sale system

• Made and served specialty coffees and ice cream orders
• Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns
• Managed POS register to complete customer transactions
• Cleaned and restocked ice cream, disposable supplies, glass serving dishes and utensils
• Made sure store was always sanitary