Francescalie Moise
Brooklyn
Summary
Experienced school bus operator, skilled in defensive driving, passenger management, problem-solving, and organization. Proven ability to adapt to changing conditions while fostering a positive, safe environment. Known for effective communication and strong relationships with students, parents, and school staff to address concerns, ensure compliance with safety regulations, and enhance student safety during transit
Overview
13
13
years of professional experience
Work History
Shuttle Bus Operator
Prime Flight
Jamaica, NY
02.2026 - Current
- Transported passengers safely and efficiently to and from airport terminals while maintaining an excellent safety record
- Operated shuttle vehicles in compliance with traffic laws, safety regulations, and company policies.
- Assisted passengers with luggage and special needs while delivering exceptional customer service.
- Coordinated with dispatchers and drivers to ensure timely pickups, drop-offs, and passenger transfers.
- Conducted vehicle inspections and maintenance checks, ensuring safe and reliable operation.
- Responded professionally to emergencies, customer concerns, and schedule changes.
- Earned positive passenger feedback through professionalism, safety, and customer-focused service.
- Assisted elderly and disabled passengers with boarding and exiting vehicles while ensuring a safe and comfortable travel experience.
School Bus Operator
Total Transportation Corporation
Brooklyn, NY
06.2025 - 02.2026
- Operated school bus safely and efficiently, ensuring timely pickup and drop-off of students along prescribed routes.
- Conducted pre-trip and post-trip bus inspections, ensuring vehicle safety, regulatory compliance, and student safety.
- Ensured student safety and positive conduct during transit by enforcing behavior rules and engaging effectively with children of varying ages and needs.
- Maintained open lines of communication with parents and school staff, fostering positive relationships and resolving transportation-related issues efficiently.
- Planned and navigated efficient routes for daily trips and field trips, adapting to delays and traffic conditions while minimizing travel time and fuel usage.
- Maintain accurate records of routes, incidents, mileage, fuel usage, and vehicle inspections to ensure proper documentation and compliance.
- Ensured safe, accessible boarding and disembarking for students, including those requiring special accommodations.
- Prioritized student safety through emergency response management, drills, training, and coordination with first responders.
- Optimized coordination efforts among transportation department staff to enhance route management efficiency.
- Planned and navigated efficient routes for daily trips and field trips, adapting to delays and traffic conditions while minimizing travel time and fuel usage.
- Maintained a clean and organized bus environment for the comfort and well-being of students.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Identified and reported mechanical problems and safety hazards.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Ability to operate wheelchair-accessible lift safely and efficiently
School Bus Attendant
21st Ave Transportation/Total Transportation Corporation
Brooklyn, NY
03.2020 - 03.2025
- Ensured student safety during transport by monitoring behavior, maintaining a disciplined environment, assisting with safe boarding and road crossings, and effectively managing emergencies and evacuation drills.
- Supported students during boarding and disembarking, managed seating arrangements for efficiency, ensured younger students boarded the correct bus, assisted disabled and non-ambulatory passengers, and accompanied the driver to maintain safe, timely routes.
- Maintained open communication with parents, guardians, school staff, bus drivers, and contractors by sharing transportation updates, reporting incidents or behavioral concerns, and addressing student needs to ensure safe and efficient bus operations.
- Conducted thorough bus inspections before, during, and after routes to ensure operational readiness, compliance with safety standards, and timely coordination of repairs with maintenance teams.
- Trained new School Bus Attendants on operational procedures, policies, and responsibilities, ensuring consistent adherence to best practices and high-quality service for passengers.
- Collaborated with bus drivers to plan and optimize routes, minimizing travel time, maximizing punctuality, and enhancing daily transportation efficiency
- Promoted a positive and safe bus environment by developing strategies to address behavioral issues, enforcing school policies, mediating conflicts, calming unruly students, and fostering student engagement during transit.
- Supported students with special needs by providing individualized assistance, ensuring comfort, coordinating with drivers and parents, and demonstrating proper use of wheelchair lifts, tie-downs, and orthopedic devices to ensure safe and smooth transportation.
- Maintained a clean, organized, and sanitary bus environment by removing trash, keeping interiors tidy and obstruction-free, and ensuring a positive experience for all passengers.
- Enforced New York safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping
- Participated in professional development to stay current on student transportation best practices, fostered an inclusive environment by treating all students fairly, and built strong relationships to promote trust and a sense of community during daily commutes.
- Facilitated smooth transitions between school day activities by assisting students with timely arrival at relevant destinations.
- Provided first aid care when needed, addressing minor injuries and ensuring overall student health.
- Maintained clean, tidy and obstruction-free bus interior
- Cultivated trusting relationships with transported students and guardians.
- Conducted thorough bus inspections before, during, and after routes to ensure operational readiness, compliance with safety standards, and timely coordination of repairs with maintenance teams.
Home Health Aide
Royal Care Assisted Living Facilities
Brooklyn, NY
11.2016 - 11.2018
- Assisted patients with daily living activities, ensuring comfort and safety.
- Documented patient progress and communicated changes to healthcare team.
- Enhanced patient satisfaction through compassionate communication and support.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Transported clients for medical and personal outings.
Customer Service Representative
Call Center Services Inc.
Brooklyn, NY
03.2014 - 10.2016
- Resolved customer inquiries and complaints through effective communication, problem-solving, and empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed customer accounts, ensuring accurate information and timely updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Consistently followed company policies and procedures to maintain safety and achieve company objectives.
Retail Sales Associate
Bath and Body Work
Boynton Beach, FL
04.2013 - 12.2013
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained product knowledge, assisting customers with selections and recommendations.
- Collaborated with team members to achieve sales goals and improve store performance.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Skills
- Defensive driving/Safe driving practices
- Passenger management
- Customer service
- Multitasking
- Organization
- Problem-solving abilities
- Adaptable in a fast paced environment
Languages
English
Native or Bilingual
Creole
Native or Bilingual
French
Full Professional
Timeline
Shuttle Bus Operator
Prime Flight
02.2026 - Current
School Bus Operator
Total Transportation Corporation
06.2025 - 02.2026
School Bus Attendant
21st Ave Transportation/Total Transportation Corporation
03.2020 - 03.2025
Home Health Aide
Royal Care Assisted Living Facilities
11.2016 - 11.2018
Customer Service Representative
Call Center Services Inc.
03.2014 - 10.2016
Retail Sales Associate
Bath and Body Work
04.2013 - 12.2013