Francesco Imburgia
Columbus,NJ
Summary
To explore new endeavors that provide a challenging future career path which will utilize my past and present professional life experiences. To utilize those experiences and provide leadership, decisiveness, and adaptability, with strong Customer Service Skills, problem-solving capabilities, administrative qualities, communication, and collaboration skills to help work together as a team to achieve common goals while fulfilling employer expectations.
Overview
21
21
years of professional experience
Work History
Delivery Associate
Amazon
10.2024 - 11.2025
- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Operated handheld scanning devices to track deliveries and maintain accurate records.
- Collaborated with team members to optimize delivery routes and minimize delays.
- Conducted vehicle inspections to ensure compliance with safety standards before each shift.
Owner / Operator
Guidos Steaks
04.2020 - 10.2024
- Overseeing daily operations and ensuring smooth functioning of the restaurant.
- Managing finances, including budgeting, accounting, and financial planning.
- Hiring, training, and managing staff to ensure quality service.
- Implementing effective marketing strategies to attract customers.
- Overseeing the preparation and serving of food to ensure quality and safety.
- Maintaining adequate inventories to avoid shortfalls and operational disruption.
- Ensuring pleasant dining interactions and experiences customer feedback, whether positive or negative.
- Address any complaints or concerns promptly and find ways to improve the overall customer experience.
Account Executive – Domestic & International
SCI Wholesale
05.2015 - 04.2020
- Building and maintaining relationships with clients to understand their needs and preferences.
- Identifying sales opportunities and generating leads to drive sales growth.
- Managing client accounts, conducting sales presentations, and negotiating contracts.
- Ensuring client satisfaction through effective communication and strategic initiatives.
- Thorough reporting and documentation of sales activities and client interactions.
Account Sales and Management
Roma Food Enterprises
03.2008 - 05.2015
- Conduct all business in a professional and ethical manner.
- Responsible for accurately entering customer orders in a timely manner.
- Communicate with inventory control on product discrepancies.
- Expedite customer needs for Pick-ups and credit.
- Attend monthly sales meetings to keep informed of new products and changes, when required.
- Perform other duties as directed by Supervisor.
Courier / DOT Driver – HazMat Specialist
FedEx
02.2005 - 03.2008
- Picking up packages from the sender and delivering them to the recipient.
- Taking responsibility for high-value or confidential items.
- Planning delivery routes to ensure efficient delivery.
- Obtaining receipts or payment for items delivered.
- Dangerous Goods and Spill Specialist.
- Operates forklifts, hand trucks, and other equipment to move cargo within the facility.
- Prepares and maintains work areas in accordance with established standards.
- Maintains cleanliness of all work areas and equipment.
- Completes all required paperwork timely and accurately.
- Follows company policies and procedures.
- Responds to emergency situations promptly.
- Resolves customer complaints and issues.
- Accurately records information in the system.
- Adheres to safety rules and regulations.
- Participates in training programs offered by FedEx.
- Ensures management is notified of any problems or concerns.
- Works cooperatively with others.
- Performs other duties as assigned.
Education
Associate’s degree - Business
College Of Staten Island
Staten Island, NY09.1995
High School - undefined
Xaverian high school
06.1993
Skills
- Collaboration
- Organization
- Problem-solving
- Time Management
- Project Management
- Customer Service
- Situational Awareness
- Foreign languages- Italian & Spanish
Languages
Italian
Native or Bilingual
Spanish
Professional Working
Timeline
Delivery Associate
Amazon
10.2024 - 11.2025
Owner / Operator
Guidos Steaks
04.2020 - 10.2024
Account Executive – Domestic & International
SCI Wholesale
05.2015 - 04.2020
Account Sales and Management
Roma Food Enterprises
03.2008 - 05.2015
Courier / DOT Driver – HazMat Specialist
FedEx
02.2005 - 03.2008
Associate’s degree - Business
College Of Staten Island
High School - undefined
Xaverian high school