Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Frances Joyce Hallare

Carbondale,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

In-Room Dining Supervisor

The Little Nell Hotel
Aspen, CO
11.2023 - Current
  • Performed basic administrative duties such as filing documents or entering data into computer systems.
  • Provided guidance and support to junior staff members while ensuring they adhere to company policies.
  • Delegated work to staff, setting priorities and goals.
  • Ensured all orders were properly prepared and delivered in a timely manner to guests' rooms.
  • Resolved customer complaints promptly and efficiently.

Assistant Dining Room Manager

Lake Yellowstone Hotel
Yellowstone National Park County (historical), WY
04.2018 - 11.2019
  • Managed daily operations of restaurant, ensuring customer satisfaction.
  • Maintained inventory of supplies and equipment necessary for daily operations.
  • Responded to customer complaints in a timely manner.
  • Provided assistance to waitstaff during peak hours or large events.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
  • Delegated work to staff, setting priorities and goals.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Lead Server

The Westin Hotel
Mount Laurel, NJ
03.2014 - 02.2018
  • Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
  • Ensured customer satisfaction and handled customer complaints in a professional manner.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Calculated charges, issued table checks and collected payments from customers.

Education

Bachelor of Science - Hotel And Restaurant Management

Mariners' Polytechnic College
Naga City, Philippines
03.2013

Skills

  • Customer Service
  • Data Entry Software
  • Food and Beverage Service
  • Cash Handling
  • Critical Thinking
  • Point of Sale POS Software
  • Food Safety

References

References available upon request.

Timeline

In-Room Dining Supervisor

The Little Nell Hotel
11.2023 - Current

Assistant Dining Room Manager

Lake Yellowstone Hotel
04.2018 - 11.2019

Lead Server

The Westin Hotel
03.2014 - 02.2018

Bachelor of Science - Hotel And Restaurant Management

Mariners' Polytechnic College

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Frances Joyce Hallare