Kaomi Stripes
New Orleans
Summary
Dynamic In-Room Dining Supervisor with a proven track record in enhancing guest experiences through effective team training and leadership. Skilled in food safety compliance and task delegation, committed to elevating service quality in the hospitality industry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
In-Room Dining Supervisor
Hotel Monteleone
New Orleans, LA
06.2024 - Current
- Supervised in-room dining staff to ensure timely and accurate order delivery.
- Trained team members on menu items and service protocols to enhance guest experience.
- Coordinated with kitchen staff to manage food quality and presentation standards.
- Monitored inventory levels, placing orders for supplies as needed to maintain operations.
Customer Service Manager
Walmart
New Orleans, LA
11.2019 - 01.2024
- Led customer service team to enhance satisfaction and retention through effective training programs.
- Developed and implemented efficient workflows to streamline operations within the customer service department.
- Analyzed customer feedback to identify trends and drive improvements in service quality and response times.
- Mentored staff on best practices, resulting in increased team performance and morale through consistent coaching sessions.
Cashier Trainer
Winn-Dixe
New Orleans, LA
06.2011 - 08.2018
- Trained new cashiers on register operations and customer service protocols.
- Enhanced team efficiency through effective training techniques and knowledge sharing.
- Monitored cashier performance to ensure adherence to company policies and standards.
- Developed training materials that improved onboarding processes for new hires.
Education
Bachelor of Science - Criminal Justice
Southern University At New Orleans
New Orleans, LA05-2017
Skills
- Hospitality industry experience
- Food safety compliance
- Task delegation
- Employee scheduling
Certification
- Mixologist Certification from Cresent Bartending and Gaming School - [2015]
Languages
English
Professional Working
Timeline
In-Room Dining Supervisor
Hotel Monteleone
06.2024 - Current
Customer Service Manager
Walmart
11.2019 - 01.2024
Cashier Trainer
Winn-Dixe
06.2011 - 08.2018
Bachelor of Science - Criminal Justice
Southern University At New Orleans