Frances Saravia
Oceanside,NY
Summary
Dynamic leader with a proven track record at NYX Professional Makeup, enhancing sales through innovative management and effective team collaboration. Skilled in MS Office and fluent in Spanish, I excel in retail store management and training facilitation, driving goal achievement and customer satisfaction with exceptional organizational and conflict management abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Preschool Teacher
Five Towns Early Learning Center
Inwood, NY
02.2023 - Current
- Conducted training sessions to familiarize new employees with protocols and expectations.
- Addressed behavioral and learning issues with parents and daycare management
- Fostered reasoning and problem solving through active exploration games and activities.
- Gave one-on-one attention to children while maintaining overall focus on the entire group.
- Developed and executed parenting workshops to foster community involvement in child development.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
In-Store Brand Representative
Huda Beauty
NYC And Long Island , NY
04.2021 - 05.2022
- Contributed to team success by providing a bilingual experience for those customers who spoke Spanish.
- Trained and served as a peer coach for new sales associates.
- Organized shelves and product to maintain the visual appeal of the store.
- Prepared daily reports summarizing sales activity for managers review.
- Demonstrated proper techniques for using products to potential buyers.
- Assisted customers with product selection based on their individual needs or preferences.
Assistant Manager
NYX professional makeup
Tysons Corner, VA
02.2019 - 08.2020
- Assisted in overall day-to-day operations of store, including scheduling, money management, monthly purchases and event planning
- Collaborated with store manager to increase sales by 7% over a three-month period
- Developed innovative ways to engage and collaborate with staff to maximize customer satisfaction, product knowledge and improve bottom-line profitability
- Recruited and hired individuals demonstrating passion, dedication and added value to team
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
Assistant Manager
Kipling Outlet
Oxon Hill, MD
08.2018 - 02.2019
- Successfully lead team by consistently meeting and exceeding sales goals and UPT
- Delivered great customer service and build relations with customers of the Spanish speaking community
- Launched seasonal sales campaigns and organized store to desired floor plan, and restocked merchandise
- Adhered to company standerd operating procedures (SOP) ensuring merchandise and cash were safely and professionally handled
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular performance reviews for employees to identify areas of improvement.
Sales Associate
Steve Madden
Garden City, NY
06.2017 - 08.2018
- Developed positive customer relationships through friendly greetings and excellent service
- Helped customers with questions, problems and complaints in person and via telephone
- Improve sales tackiest to increase productivity and UPT
- Kept a high UPT and SPH
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Associate of Arts - Psychology
QCC
NY01.2012
Skills
- MS Office proficient
- Efficient Organization
- Retail Store Management
- Fluent in Spanish
- Consistently Fulfill Goals
- Effective Time Management in Multi-Tasking
- Effective Conflict Management
- Training Facilitation
Certification
- CPR Certified
Timeline
Head Preschool Teacher
Five Towns Early Learning Center
02.2023 - Current
In-Store Brand Representative
Huda Beauty
04.2021 - 05.2022
Assistant Manager
NYX professional makeup
02.2019 - 08.2020
Assistant Manager
Kipling Outlet
08.2018 - 02.2019
Sales Associate
Steve Madden
06.2017 - 08.2018
Associate of Arts - Psychology
QCC
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