Frances Marty Gurtina
Rockville,MD
Overview
3
3
years of professional experience
Work History
Amazon FBA Seller
Amazon
Rockville, MD
05.2024 - Current
- Conducted market research to identify new products and trends in the Amazon Marketplace.
- Analyzed sales data to determine areas of improvement for future campaigns.
- Reviewed competitor activity and adjusted marketing strategy accordingly.
- Prepared reports on key metrics such as revenue growth, cost of goods sold, inventory turns.
- Developed online sales dashboard and reporting templates.
Store Associate
Finish Line
Hanover, MD
06.2021 - 03.2023
- Assisted customers with product selection, pricing and availability.
- Addressed customer complaints in a professional manner.
- Improved customer service feedback scores through outstanding service.
- Answered incoming calls regarding product inquiries or orders.
- Welcomed customers, offered to help locate items and suggested merchandise
- Maintained records related to sales for store management.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Bachelor of Arts - Psychology
University of Maryland - College Park
05-2025
Associate of Arts - Transfer Studies
Anne Arundel Community College
05-2023
Skills
- Customer Assistance and Service
- Strong Communication and Interpersonal Skills
- Reliability
- Problem-solving abilities
- Organizational Skills
- Behavioral analysis
- Hardworking
- Critical Thinking
- Active Listening
- Adaptability and Flexibility
- Teamwork and Collaboration
- Goal-Driven
Education Experience
- Developmental Psychology (PSYC355)
- Social Psychology (PSYC221)
- Statistical Methods in Psychology (PSYC200)
- Research Methods in Psychology (PSYC300)
- Fundamentals of Learning and Behavior (PSYC302)
- Social Problems (SOCY105)
Timeline
Amazon FBA Seller
Amazon
05.2024 - Current
Store Associate
Finish Line
06.2021 - 03.2023
Bachelor of Arts - Psychology
University of Maryland - College Park
Associate of Arts - Transfer Studies
Anne Arundel Community College