Jamie M. Allard
369 Chruchhill Drive , Newington ,CT
Summary
Personable and dedicated Customer Service Representative with extensive experience in Hospitality/ Financial Services industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Amazon FBA Seller
Amazon
Newington, CT
06.2016 - Current
- Ensured compliance with Amazon's policies and procedures related to selling products on its platform.
- Collaborated with other departments such as Accounting and Customer Service when needed.
- Provided guidance on labeling, packaging, and advertising regulations.
- Analyzed competitor products for potential market impact assessment.
- Reviewed technical documents for accuracy and completeness.
- Created and maintained regulatory documentation for product approvals.
- Answered consumer inquiries with friendly and knowledgeable support.
- Ensured compliance with global regulatory requirements and guidelines.
- Reviewed customer complaints relating to recalled products and documented actions taken in response.
- Analyzed customer feedback to identify potential recall issues, reported findings to upper management, and developed corrective action plans.
- Monitored inventory levels of recalled items at various locations and coordinated timely disposal or return as necessary.
- Coordinated with third-party vendors to ensure compliance with all applicable laws, regulations, and policies.
Lead Bartender
Lucky Lous Bar And Grill
Wethersfield, CT
03.2015 - 03.2020
- Trained new bartenders on standard operating procedures.
- Effectively multitasked within fast-paced environment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Assisted in planning and executing special events at the bar.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Performed opening and closing duties as required.
Marketing Representative
Professional Mazal's Lazer Inc
Fresh Meadow , NY
05.2013 - 02.2015
- Implemented marketing campaigns and strategies by interacting with consumers.
- Planned and organized promotional events to expand brand recognition and customers.
- Maintained marketing database to keep customer and prospect files up to date.
- Monitored competitor activities in the marketplace to stay ahead of industry trends.
- Built strong relationships with customers through email outreach and personal interactions.
Professional State Farmer Agent/Office Administrative Assistant
Statefarm Insurance
Stratford, CT
03.2009 - 07.2013
- Gathered statistical information to estimate mortality, accident, sickness, disability and retirement rates.
- Developed pricing models for various insurance products and services.
- Reviewed policy forms, endorsements for compliance with regulations.
- Reviewed claims data to assess potential losses due to fraud or other risks.
- Shared information and resources to support problem-solving strategy.
- Fostered strong relationships with current and prospective clients to maintain client retention.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
Education
Property And Casualty License - Building And Property Maintenance
Connecticut Property And Casualty
North Haven, CT06-2009
Some College (No Degree) - Business Management
Gateway Community College
New Haven, CTSkills
- Inventory Replenishment
- Customer Engagement
- Social Media Marketing
- Payment Processing
- Amazon FBA
- Shipping management
- Order Fulfillment
- Trend tracking
- Customer service excellence
- De-Escalation Techniques
- Quality Assurance
- Data Entry
- Complaint resolution
- Consultative Sales
- Inbound and Outbound Calling
- Information Security
- Professional telephone demeanor
- Microsoft Excel
- Customer Service
- Quality Assurance Controls
- Client Relations
- Sales expertise
- Follow-up skills
- Active Listening
- Complaint Handling
- Positive and professional
- Administrative Support
Affiliations
- When im not working my professional job, I coach my sons little league Team.
- I an a avid Runner.
- I am a gym enthusiast. I believe health and nutrition are essential for a well balanced lifestyle.
Certification
- Certified Property and casualty license, CT Property Casualty - 2009
References
References available upon request.
Timeline
Amazon FBA Seller
Amazon
06.2016 - Current
Lead Bartender
Lucky Lous Bar And Grill
03.2015 - 03.2020
Marketing Representative
Professional Mazal's Lazer Inc
05.2013 - 02.2015
Professional State Farmer Agent/Office Administrative Assistant
Statefarm Insurance
03.2009 - 07.2013
Property And Casualty License - Building And Property Maintenance
Connecticut Property And Casualty
Some College (No Degree) - Business Management
Gateway Community College