FRANCETA JENNINGS
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Senior Customer Service Specialist
FedEx Corporation
10.2011 - Current
- Entered customer data into system and communicated service concerns with [Type] department.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Escalated issues to proper supervisors when standard processes were not effective.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
Domestic Customer Service
FedEx Corporation
06.1985 - 10.2011
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
Overton High School
Memphis, TN05.1978
Skills
- Conflict Management
- Escalation management
- SOP Writing
- Reporting and analysis
Timeline
Senior Customer Service Specialist
FedEx Corporation
10.2011 - Current
Domestic Customer Service
FedEx Corporation
06.1985 - 10.2011
High School Diploma -
Overton High School
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