Francheli Mendoza
Queens
Summary
Experienced in patient care with a strong background in monitoring vital signs and providing emotional support to clients. Demonstrated ability to manage appointment scheduling and handle inbound and outbound communications efficiently. Proven track record of maintaining accurate records and assisting with administrative tasks, ensuring smooth operations within healthcare settings. Bilingual communication skills enhance interactions with diverse clientele, contributing to effective service delivery.
Overview
5
5
years of professional experience
Work History
Home Health Care Attendant
All Hearts Home Care
Manhattan
09.2024 - 06.2025
- Maintained accurate records of patient care services provided each day.
- Monitored patient vital signs and reported changes to the physician or nurse.
- Assisted with end-of-life care for terminally ill patients as needed.
- Arrange transportation to doctors office or other outings.
- Organized daily activities for patients according to individual needs and preferences.
- Supported physical therapy exercises prescribed by the physician or therapist.
- Helped clients stay happy and healthy by providing mental and emotional support.
Front Desk Receptionist
Viva Eve Family Planning Center
Forest Hills
05.2023 - 07.2024
- Handle inbound and outbound calls, collect personal information and create appointments. Instructed patient to perform certain task prior to being seen.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of patients information.
- Complete new patients with registration and data entry.
- Perform clerical duties, take memos, maintain files and organize documents .
- Be able to verify basic insurance eligibility and benefits , present treatment plans , and explain different financial options.
MD Order Runner
Urgent way Medical Center
The Bronx
06.2021 - 10.2022
- Resolved customer complaints in a courteous and professional manner.
- Printed out patient labels, new form visits and scheduled future appointments.
- Faxed prescriptions to the patients PCP in order to obtain md signature. Followed up with clinics on the status of the order.
Sales Associate
JCPenney
Elmhurst
10.2020 - 03.2021
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
Education
High School Diploma -
La Guardia Community College
Long Island City, NY05-2019
Skills
- Patient care
- Vital sign monitoring
- Medication management
- Physical therapy support
- Customer service
- Appointment scheduling
- Communication skills
- Client safety and first aid
- Bilingual communication
- Team collaboration
- Active listening
- Upselling strategies
- Spanish fluency
Timeline
Home Health Care Attendant
All Hearts Home Care
09.2024 - 06.2025
Front Desk Receptionist
Viva Eve Family Planning Center
05.2023 - 07.2024
MD Order Runner
Urgent way Medical Center
06.2021 - 10.2022
Sales Associate
JCPenney
10.2020 - 03.2021
High School Diploma -
La Guardia Community College