FRANCHESCA CAROLINA QUISPE LUNA

Performed quality control inspections on sustainable insulated packaging (ClimaCell® liners, boxes, and food-safe materials).

• Conducted precise measurements (length, width, thickness, weight) with a focus on accuracy and perfectionism to ensure compliance with client standards.
• Documented results in English using digital systems and tablets, ensuring clear, detailed, and accurate reporting.
• Identified defects (warp, cuts, discoloration, moisture) and coordinated corrections with operators and supervisors.
• Supported bilingual communication between staff and management to maintain smooth workflows.
• Recognized for strong attention to detail, consistency, and a perfectionist approach in maintaining product quality.

• Opened and prepared the service line each morning: organized and stocked products, set up supplies, and ensured stations were clean and ready.
• Packaged and restocked orders at closing, leaving everything organized for the next day’s opening.
• Prepared and decorated McCafé beverages with creativity and precision, focusing on visual presentation and quality.
• Operated the Drive-Thru, managing high-volume orders, processing payments, and ensuring fast, accurate, and friendly service.
• Delivered bilingual (Spanish–English) customer service, supporting diverse clients with clear and professional communication.
• Recognized for multitasking, adaptability, teamwork, and leadership while maintaining a positive attitude in a busy, fast-paced environment.

• Welcomed and assisted guests in both Spanish and English, creating a warm and positive customer experience.
• Supported the presentation and decoration of dining areas, ensuring tables, utensils, and spaces looked clean, organized, and visually appealing.
• Assisted with seating management and team coordination during peak hours, demonstrating strong multitasking and communication skills.
• Contributed to maintaining a friendly and inviting atmosphere, focused on customer satisfaction.

• Managed front desk operations: answered phone calls, scheduled appointments, and processed payments with accuracy and professionalism.
• Welcomed clients and provided bilingual assistance (Spanish–English) to ensure an inclusive and friendly service.
• Guided customers in selecting nail polish colors, styles, and spa designs, offering creative and personalized recommendations.
• Maintained the reception and service area organized, clean, and visually appealing to enhance the customer experience.
• Recognized for attention to detail, organization, multitasking, and creative customer service in a fast-paced environment.

• Managed B2B import services (full container and consolidated shipping) for international clients.
• Coordinated directly with Chinese suppliers, ensuring accurate orders, clear communication, and on-time deliveries.
• Designed and published creative social media posts and short videos to promote services and engage new customers.
• Served as the on-camera presenter in live streaming sessions, using storytelling and visual creativity to showcase products and attract clients.
• Supported branding initiatives by developing visual content and marketing materials aligned with the company’s image.
• Recognized for creativity, precision, and strong communication skills in multicultural B2B environments.

• Created the company logo, visual identity, and marketing materials to strengthen the company’s brand and communicate a professional image.
• Designed and managed social media content (posts, creative visuals, promotional materials) to attract and engage audiences.
• Served as the on-camera presenter in live streaming sessions, creatively showcasing products and connecting with clients.
• Managed wholesale product sales (B2B), providing support to local businesses in Peru for imports from China.
• Coordinated invoices, receipts, and supplier communications, ensuring accuracy and professional service.
• Applied creativity, organization, and communication skills to build strong client relationships and increase visibility of the company’s products.