Franchesca Donoso
Elmhurst,New York
Summary
Friendly and dependable customer service professional with 6+ years of experience in front desk operations, client care, and fast-paced retail environments. Strong communication skills, excellent attention to cleanliness and detail, and a proven ability to make clients feel comfortable and supported. Bilingual in English and Spanish, with a warm, welcoming presence and a commitment to providing exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nail Technician
Self-employeed
01.2023 - Current
- Delivered high-quality nail services, including manicures, gel applications, and custom nail art.
- Managed client bookings, scheduling, and consultations independently.
- Implemented sanitation protocols to maintain a clean and safe work environment.
- Delivered personalized services to ensure client satisfaction and retention.
Front Desk
Swimjim
04.2024 - 12.2024
- Greeted members, prospective clients, and guests entering the facility.
- Assisted swimming class clients with directions and class information.
- Maintained a clean, organized, and safe environment.
- Answered phones professionally and assisted with inquiries.
- Handled new member sign-ups and member check-ins.
Seasonal Sales Consultant
The Body Shop
10.2023 - 12.2023
- Provided personalized customer service and product recommendations.
- Demonstrated knowledge of vegan skincare and body care products.
- Processed purchases and encouraged sign-ups for the reward program.
- Maintained a clean, visually appealing sales floor.
Front Desk
Planet Fitness
05.2022 - 01.2023
- Welcomed members and guests warmly, delivering consistent service.
- Managed check-ins, sign-ups, and responded to phone inquiries.
- Assisted with facility tours for prospective members.
- Addressed member questions professionally and escalated concerns when needed.
- Helped maintain cleanliness throughout the club.
Assistant
Divine Ayaba
02.2021 - 02.2022
- Coordinated scheduling, calendar management, and travel plans.
- Handled confidential information with discretion and professionalism.
- Managed emails, messages, and communication tasks.
- Contributed creative ideas for social media content across platforms.
Education
Graduate Certificate - Waxing Program
Christine Valmy
New York, NY06-2025
Graduate Certificate - Nail Specialty Program
World Of Beauty
Orlando, FL02-2022
High School Diploma -
Flushing High School
Flushing, NY06-2020
Skills
- Customer service
- Front desk operations
- POS / cash handling
- Phone etiquette
- Organizational skills
- Communication skills
- Computer proficiency
Certification
•Nail Technician License - New York State:
April 2025-April 2029
-Licensed in manicures, pedicure nail enhancements
-Knowledgeable in sanitation, safety, and infection control
-Skilled in natural nail care, gel, acrylic, and nail art
•Waxing License - New York State:
October 2025- October 2029
-Licensed in full-body and facial waxing
-Knowledgeable in skin anatomy, hair cycles, and proper technique
-Trained in infection control and sanitation procedures
•Valid New York Drivers License
Languages
Spanish
Native or Bilingual
Timeline
Front Desk
Swimjim
04.2024 - 12.2024
Seasonal Sales Consultant
The Body Shop
10.2023 - 12.2023
Nail Technician
Self-employeed
01.2023 - Current
Front Desk
Planet Fitness
05.2022 - 01.2023
Assistant
Divine Ayaba
02.2021 - 02.2022
Graduate Certificate - Waxing Program
Christine Valmy
Graduate Certificate - Nail Specialty Program
World Of Beauty
High School Diploma -
Flushing High School