FRANCHESCA FONTANELLI
Philadelphia,PA
Summary
Customer-focused retail professional who advanced from Sales Associate to Sales Lead/Keyholder in specialty apparel. Delivers personalized support to parents and children, manages POS, inventory, and opening and closing tasks, and keeps the sales floor organized, visually polished, and ready for customers in English and Spanish.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Sales Lead / Keyholder | Previously Sales Associate
Janie and Jack
Tampa, FL
01.2021 - 01.2022
- Advanced from Sales Associate to Sales Lead/Keyholder, overseeing daily store operations and enhancing team support.
- Supported opening and closing procedures, point-of-sale transactions, and customer concerns while maintaining a welcoming and professional shopping environment.
- Coordinated inventory management, shipment processing, and back-of-house organization to streamline store operations.
- Ensured visual merchandising standards, optimized merchandise replenishment, and kept sales floor polished, organized, and customer-ready.
- Delivered personalized, high-touch service to parents and children, helping customers select and coordinate clothing for everyday wear, special occasions, and gifting.
- Built lasting customer relationships through attentive service, strong product knowledge, and individualized styling recommendations.
Education
Post-Baccalaureate Program -
Temple University Kornberg School of Dentistry
Philadelphia, PA01-2026
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL12-2023
Skills
- Personalized Customer Service
- Retail Sales
- Styling & Product Recommendations
- Client Relationship Building
- Visual Merchandising
- POS Transactions
- Inventory & Stock
- Store Operations
- Team Leadership
- Bilingual English & Spanish
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Lead / Keyholder | Previously Sales Associate
Janie and Jack
01.2021 - 01.2022
Post-Baccalaureate Program -
Temple University Kornberg School of Dentistry
Bachelor of Science - Biomedical Sciences
University of South Florida