Franchesca Frisella-Bryant
Rockford Fire Department
Caledonia,IL
1
Certification
12
years of professional experience
Resourceful 911 Telecommunicator skilled in managing high-pressure situations and coordinating emergency responses. Experienced in utilizing CAD software to track incidents and prioritize caller needs, ensuring efficient and effective support during critical moments.
Work History
911 Telecommunicator
2 Years 10 Months- Received and processed emergency calls, ensuring accurate information relay to first responders.
- Coordinated responses with police, fire, and emergency medical services for efficient incident management.
- Conducted thorough assessments of callers' needs to prioritize emergencies effectively.
- Utilized CAD software to log incidents and track response units in real-time.
- Provided clear instructions to callers during critical situations, enhancing public safety outcomes.
- Assisted in training new telecommunicators on protocols and communication systems for improved team performance.
911 Telecommunicator
1 Year 1 Month- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained up-to-date knowledge of local policies and procedures impacting emergency communications operations.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Analyzed call data to identify patterns and improve response strategies for operational efficiency.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
Bartender
8 Years- Crafted innovative cocktails to enhance customer experience and drive repeat business.
- Streamlined drink preparation processes to increase efficiency during peak hours.
- Trained new bartending staff on techniques and customer service standards.
- Managed bar inventory, ensuring accurate stock levels and minimizing waste.
- Maintained cleanliness and organization of bar area to ensure efficient service operations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Surgical Dental Assistant
1 Year 5 Months- Sterilized instruments and maintained compliance with infection control protocols to enhance patient care standards.
- Assisted in patient preparation and management for periodontal procedures, ensuring comfort and safety.
- Educated patients on post-operative care and oral hygiene practices, promoting long-term health benefits.
- Monitored inventory levels of dental supplies, streamlining ordering processes to reduce delays in patient care.
- Trained new staff on operational protocols and best practices, fostering a cohesive work environment and skill development.
- Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
Dental Assistant
5 Years 10 Months- Prepared treatment rooms and instruments, ensuring compliance with sanitation protocols.
- Educated patients on oral hygiene practices and post-treatment care for improved outcomes.
- Assisted orthodontists in patient procedures, ensuring comfort and compliance during treatment.
- Collaborated with the orthodontic team to streamline workflows and enhance overall clinic efficiency.
- Mentored new staff in clinical protocols and best practices to foster a cohesive team environment.
- Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
Education
High School Diploma
Skills
Emergency medical dispatch (EMD)
Emergency management
Emergency medical dispatcher certification
Geographical expertise
Information documentation
Prioritizing situations
Critical thinking
Stress tolerance
Multitasking
Active listening
Listening skills
Problem-solving
Teamwork
Dependable and responsible
Geographical expertise
CPR and first aid
Certification
- EMD - Emergency Medical Dispatch
Timeline
911 Telecommunicator
Rockford Fire Department
10.2023 - CurrentRead More
911 Telecommunicator
Winnebago County Sheriff's Department
08.2022 - 09.2023Read More
Surgical Dental Assistant
Featherstone Periodontics & Implant Dentisrty
10.2020 - 03.2022Read More
Bartender
Prairie Street Brewhouse
08.2014 - 08.2022Read More
Dental Assistant
Cheng Orthodontics
08.2014 - 06.2020Read More
Boylan Catholic High School
High School Diploma
Read More