Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Franchesca Hernandez

Newark,New Jersey

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

15
15
years of professional experience

Work History

Receptionist

Hudson Auto Group
Jersey City, NJ
08.2023 - Current
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Compiled data from various sources into organized reports for management review.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated daily log book with information about visitors entering the premises.
  • Scheduled appointments for clients, customers, and other visitors.

Receptionist

Jersey City Kia
Jersey City, NJ
09.2021 - 05.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Ensured smooth operation of management team's schedule by scheduling and confirming appointments and meetings.
  • Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
  • Scheduled and confirmed appointments.

Certified Home Health Aide

NJ Golden Home Care
Jersey City, NJ
04.2016 - 08.2021
  • Provided companionship and emotional support to elderly clients.
  • Measured food intake amounts at each mealtime to ensure proper nutrition levels were met.
  • Provided personal care services, such as bathing, dressing, and grooming patients in their homes.
  • Assisted with ambulation and mobility around the home or outside for medical appointments.
  • Maintained accurate records of patient care activities on a daily basis.
  • Monitored vital signs such as pulse rate, temperature and blood pressure of patients when necessary.
  • Educated patients about health maintenance and disease prevention techniques.
  • Assisted clients with shopping needs such as groceries and other errands.
  • Observed changes in skin color, temperature or condition of wounds to report any changes to supervisor or physician.

Manager of Operations

SUBWAY®Restaurants
Budlake , NJ
03.2010 - 01.2016
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Scheduled meetings between internal teams and external stakeholders when necessary.

Education

High School Diploma -

East Side High School
Paterson, NJ
06-2013

Skills

  • Scheduling appointments
  • Staff Management
  • Organization skills
  • Customer Service
  • Inventory Management
  • Microsoft Office
  • Adaptability and Flexibility
  • Visitor and Customer Relations
  • Supply Ordering
  • Data Entry

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Receptionist

Hudson Auto Group
08.2023 - Current

Receptionist

Jersey City Kia
09.2021 - 05.2023

Certified Home Health Aide

NJ Golden Home Care
04.2016 - 08.2021

Manager of Operations

SUBWAY®Restaurants
03.2010 - 01.2016

High School Diploma -

East Side High School

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Franchesca Hernandez