Franchesca Jaiman
Gainesville,GA
Summary
Proven leader and effective communicator, adept in problem-solving and bilingual in Spanish and English, significantly enhanced inter-agency coordination at Hall County Government. Skilled in team management and customer service, consistently improved outcomes and efficiency across varied roles, including emergency healthcare and retail management. Demonstrates a track record of fostering positive environments and streamlining processes for peak performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure higher-level Communication officer position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Communication Officer
Hall County Government
Gainesville, GA
07.2022 - Current
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
- Streamlined inter-agency coordination by serving as the primary point of contact for multiple departments during major events or disasters.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
Patient Care Technician, ER
North East Georgia Health Systems
Gainesville, GA
12.2021 - 06.2022
- Assisted nursing staff with various medical procedures, ensuring efficient and timely treatment for patients.
- Reduced wait times for patients by effectively prioritizing tasks based on urgency and level of need.
- Improved patient outcomes by closely monitoring vital signs and reporting any significant changes to nursing staff or physician.
- Maintained accurate documentation of patient vitals, symptoms, and medical history, contributing to effective communication among healthcare team members.
- Supported physicians during examinations, providing necessary information and assistance to ensure accurate diagnoses and treatment plans.
Manager
RaceTrac
Gainesville, GA
01.2020 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Associate of Applied Science - Nursing Assistance
Lanier Technical College
Dawsonville11.2021
GED -
Lanier Technical College, Dawsonville, Ga
Dawsonville, GA04.2021
Skills
Internal Communications
Speech Writing
Customer Service
Problem-Solving
Decision-Making
Team Management
Data Entry
Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Communication Officer
Hall County Government
07.2022 - Current
Patient Care Technician, ER
North East Georgia Health Systems
12.2021 - 06.2022
Manager
RaceTrac
01.2020 - 10.2021
Associate of Applied Science - Nursing Assistance
Lanier Technical College
GED -
Lanier Technical College, Dawsonville, Ga