Franchesca Miner
Friendly and hardworking Front End Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service and quick resolution of complaints and issues.
Professional caregiver with strong focus on compassion and patient well-being. Proven ability to collaborate effectively within team environments, ensuring adaptable support for diverse needs. Skilled in administering daily care, managing medications, and fostering safe, nurturing atmosphere. Reliable and results-driven, consistently prioritizes excellent care and positive outcomes.
Work History
Caregiver Attendant
1 Year 7 Months- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Fostered positive relationships with clients and families, enhancing communication and overall satisfaction with care provided.
- Coordinated transportation for clients to medical appointments, facilitating timely access to healthcare services.
- Implemented safety measures to enhance client wellbeing, reducing incidents and promoting independence.
- Monitored client health status, documenting changes and communicating effectively with medical teams.
Front End Manager
4 Years 9 Months- Handled complaints, settled disputes and resolved customer conflicts.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Enhanced guest satisfaction by setting expectations and coaching employees on proper service etiquette.
- Maximized profit and revenue through upselling and cross-selling techniques.
Cashier
1 Year 4 Months- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Met high productivity demands in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Scanned customer purchases and supported transactions to streamline sales process.
- Verified customer identification for alcohol or tobacco purchases.
- Answered customer quests, provided store information and escorted to desired store areas.
- Received payments for products and issued receipts.
- Resolved customer complaints and escalated worsening concerns for remediation.
In Home Care
1 Year 5 Months- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Planned optimal meal based on established nutritional plans.
- Engaged patients in conversation and entertainment through conversation, reading and board games.
- Ran errands for patients, shopped for groceries and assisted with errands.
- Communicated with patients and families to provide information and support through phone conversations.
Education
Bachelor of Science - Nutrition
AL Administration Certifications
High School Diploma
Skills
Accomplishments
- Supervised team of 8-10 staff members resulting in them nominating me for employee of the Month.
Certification
Timeline
Caregiver Attendant
Cashier
In Home Care
Front End Manager
Redlands Senior High School
Relias Academy
Purdue Global University
Virtues
As a practicing Christian, serving others is a virtue that is engraved in my spirit. My service includes volunteering as a Sunday School teacher and Vacation Bible School (VBS). Assisting with food delivery to disabled neighbors and delivering hygiene products to the homeless are other areas of service.
Other virtues consistent with my desire to serve others include:
1. Honesty
2. Respect
3. Selflessness
4. Patience