Francheska Ferrer
Plant City
Summary
Dynamic customer service professional with a proven track record at Maldonado Tax Agency LLC, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring swift resolutions and maintaining detailed records to drive satisfaction and repeat business.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Maldonado Tax Agency LLC
01.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Francisco Rodriguez Dentistry
02.2020 - 01.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Desk Agent
Tower Diagnostic Center
03.1999 - 05.2000
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Education
High School Diploma -
Tampa Bay Tech
Tampa, FL05-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Maldonado Tax Agency LLC
01.2022 - 04.2024
Customer Service Representative
Francisco Rodriguez Dentistry
02.2020 - 01.2022
Front Desk Agent
Tower Diagnostic Center
03.1999 - 05.2000
High School Diploma -
Tampa Bay Tech
Similar Profiles
Almendra Reategui SalazarAlmendra Reategui Salazar
Income Tax Preparer at Las Americas Tax & Financial Agency LLCIncome Tax Preparer at Las Americas Tax & Financial Agency LLC
EMMA CHAVEZEMMA CHAVEZ
Medical Receptionist at RODOLFO MALDONADO MD LLCMedical Receptionist at RODOLFO MALDONADO MD LLC
Guillermo MaldonadoGuillermo Maldonado
Business Owner at Maldonado Gems LlcBusiness Owner at Maldonado Gems Llc
Amanda ChicoineAmanda Chicoine
Authorization Specialist at AdventHealthAuthorization Specialist at AdventHealth
ANDREW BEAUCHAMPANDREW BEAUCHAMP
Welder/Welding Fabricator at Warren EquipmentWelder/Welding Fabricator at Warren Equipment