Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Francheska Jerez Hernandez

Lexington,United States

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Allentown Travel Plaza
Allentown, PA
01.2016 - 09.2019
  • Answered customer inquiries via phone, email, and chat.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Packer

Clemens Food Group
Hatfield, PA
07.2012 - 11.2015
  • Assembled cardboard boxes according to customer specifications.
  • Labeled boxes, crates, and other containers accurately.
  • Checked stock levels on a daily basis to ensure availability of items for shipment.

Stower

Amazon
Allentown, PA
03.2010 - 05.2012
  • Loaded and unloaded packages from trucks using a forklift or pallet jack.
  • Performed regular cycle counts to maintain accurate inventory levels throughout the facility.
  • Kept track of expiration dates on products stored in the warehouse.

Education

GED -

Conerstone Christian Correspondence High School
Townsend, GA
03-2017

Skills

  • Customer service
  • Calm demeanor
  • Conflict resolution
  • Product knowledge
  • CRM software
  • Data entry
  • Communication skills
  • Fluent in English and Spanish
  • Good Telephone Etiquette
  • Planning

Languages

English
Native/ Bilingual
Spanish
Full Professional

Affiliations

I have been a caregiver to many others

Timeline

Customer Service Representative

Allentown Travel Plaza
01.2016 - 09.2019

Packer

Clemens Food Group
07.2012 - 11.2015

Stower

Amazon
03.2010 - 05.2012

GED -

Conerstone Christian Correspondence High School

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