Francheska Nieves
Beaver Dam
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
10
10
years of professional experience
Work History
Shift Supervisor/Bilingual Customer Service Representative
CVS Health/Aetna
01.2024 - Current
- Customer Service
- Training and development
- Product display & planograms
Machine Operator
Kraft Heinz
01.2022 - 01.2023
- Quality checks, product verification
- Documentation
Manager of Clinical Programs
Provider Network Solutions
01.2021 - 01.2022
- Maintaining communications with vendors
- Reporting & Quality checks on data
- Managing a team of 10 to 15 colleagues
Customer Service Representative
Alight Solution PR
01.2016 - 01.2020
- Manage inbound & outbound call
- Training and development for new recruits
- Audits & Quality checks
Education
MBA - Management and Strategic Leadership
Ana G. Méndez
01.2021
Bachelor’s Degree - Nursing Science
Bayamon Central University
01.2013
Skills
- Proficient in English and Spanish communication
- Effective problem resolution
- Proficient in Microsoft Office
- Basic financial record-keeping
- Text proofreading
- Translation of written materials
- Customer service
- Time management
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Team leadership
Timeline
Shift Supervisor/Bilingual Customer Service Representative
CVS Health/Aetna
01.2024 - Current
Machine Operator
Kraft Heinz
01.2022 - 01.2023
Manager of Clinical Programs
Provider Network Solutions
01.2021 - 01.2022
Customer Service Representative
Alight Solution PR
01.2016 - 01.2020
Bachelor’s Degree - Nursing Science
Bayamon Central University
MBA - Management and Strategic Leadership
Ana G. Méndez
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