Francheska Rodriguez
Wimauma,FL
Summary
Seasoned in direct marketing sales with comprehensive understanding of customer relationship management and strategies to boost product visibility. Strong background in identifying potential leads, managing client accounts, and executing persuasive sales pitches. Known for ability to drive revenue growth, build strategic partnerships, and maintain high level of client satisfaction. Made significant impact by consistently exceeding sales targets and streamlining processes in previous roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Advocate
- Apprio
Tampa, Florida
12.2024 - Current
- Assisted patients in navigating insurance processes and claims submissions.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
- Gathered and analyzed patient information to determine special program eligibility.
- Assisted with the completion of insurance paperwork for patient coverage.
Independent Insurance Broker
- IFG
Tampa, Florida
08.2023 - Current
- Facilitated client meetings to discuss policy details and updates.
- Educated clients on insurance products and industry trends.
- Managed renewal processes and ensured timely client follow-ups.
- Promoted client retention through high-quality service and follow through.
- Maintained up-to-date knowledge of industry trends and regulations.
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Built relationships with external parties, such as carriers, vendors, and regulators.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Provided information and answered questions via personal meetings, telephone calls, and email.
- Monitored existing accounts, including renewals and cancellations.
Direct Marketing Sales Agent
- Humana
07.2015 - 08.2023
- Responsible for selling multiple health products directly to consumers through various channels, such as phone calls, DMMs, and WET-SIG.
- This role often involved identifying potential customers, building relationships, and delivering targeted marketing messages to drive sales and customer engagement.
- This role required possessing strong communication skills, persuasive approaches, and a thorough understanding of the products and market trends to effectively meet consumer needs, and close sales.
- Being able to easily transition to change to meet companies' needs.
- Being able to use the NEADS analysis to tie down a customer to multiple products and build lifelong relationships.
- MED52 Agent - Licensed in all 50 states.
Career Field Agent
- Humana
Sun City, Florida
09.2022 - 07.2023
- Assisted clients in navigating health plan options and benefits available.
- Coordinated enrollment processes for new members, ensuring accurate documentation.
- Conducted market research to identify trends in healthcare services for better offerings.
- Developed and implemented outreach strategies to build relationships with local community organizations.
- Initiated follow-up contact with past clients after successful placements in order to ensure satisfaction with the outcome.
- Achieved consistent retention ratio by developing and deepening relationships with clients.
- Developed targeted marketing campaigns to enhance brand visibility and engagement.
- Exceeded Sales Goals.
Education
Diploma - Medical Billing And Coding Specialist
NUC UNIVERSITY
Tampa, FL07-2025
High School Diploma -
Luis Felipe Crespo
Camuy, PR05-2010
Skills
- Customer Service Excellence
- Direct Marketing Sales
- Multitasking and Organization
- Team Collaboration
- Adaptability and Flexibility
- Empathy and Patience
- Telesales Expertise
- Phone Etiquette
- White Glove Service
Certification
• 2-40 HEALTH LICENSE
• AHIP
• AHIP
Languages
- English
- Spanish
Timeline
Patient Advocate
- Apprio
12.2024 - Current
Independent Insurance Broker
- IFG
08.2023 - Current
Career Field Agent
- Humana
09.2022 - 07.2023
Direct Marketing Sales Agent
- Humana
07.2015 - 08.2023
Diploma - Medical Billing And Coding Specialist
NUC UNIVERSITY
High School Diploma -
Luis Felipe Crespo