Angela Santiago
Overview
6
6
years of professional experience
Work History
Patient Advocate
Gila River Health Care
10.2022 - 07.2023
- Delivered exceptional customer service to patients and families, addressing grievances in person or via outreach.
- Facilitated understanding of medical care and medications to empower patient decision-making.
- Ensured patients received necessary services while addressing their concerns promptly.
- Acted as a liaison between patients and providers, enhancing communication with health care teams.
Players Club Representative
Gila River Resort and Casino
Chandler, AZ
11.2021 - 05.2022
- Delivered exceptional guest service to internal and external clients.
- Promoted products and services during account management and order calls.
- Prepared new and replacement cards, updating information in player development system.
Patient Registration Clerk
Gila River HealthCare
Sacaton, AZ
08.2020 - 04.2021
- Greeted patients and their family members, and assisted individuals with the registration process.
- Performed timely and accurate registration, sign-in/check-in, and made appropriate changes or updates to patient information in a computerized medical records system.
- Assisted patients with filling out hospital forms, verifying their demographic information, and confirming their insurance details.
- Respond to patients' inquiries or concerns, as well as direct them to the appropriate facility for their medical needs.
- Verified insurance coverage prior to the scheduled appointment. Enter all data and scanned documents for record-keeping.
Surveillance Officer
Gila River Resort and Casino
Chandler, AZ
10.2019 - 06.2020
- Conducted regular patrols and monitored CCTV to ensure facility safety and security.
- Maintained daily logs and generated detailed reports on surveillance activities.
- Captured audio and video evidence for incident reports and financial transactions.
Non-Emergency Van Driver
Gila River Health Care
Sacaton, AZ
09.2018 - 03.2019
- Refueled vehicles and performed regular fluid checks to maintain optimal performance.
- Cleaned vehicle interiors and exteriors to uphold cleanliness standards.
- Navigated to destinations using maps, GPS, and traffic conditions for efficient transport.
- Transported elderly and disabled individuals to hospitals and long-term care facilities with care.
Recover Coach
Terros Health
Glendale, AZ
02.2017 - 02.2018
- Established trust-based relationships with clients through active listening and effective communication.
- Provided families with information and resources regarding community support services.
- Collaborated with clinical staff in staffing meetings to create personalized treatment plans.
- Educated small groups on essential life skills to enhance personal development.
- Transported individuals to medical appointments and support meetings for continuity of care.
Education
Film Production -
Scottsdale Community College
Scottsdale, AZ11.2025
Associate of Arts - Psychology
Southwest Institute of Healing Arts
Tempe, AZ12.2015
GED -
Rio Salado College
Phoenix, AZSkills
- Communication skills
- Customer service excellence
- Active listening
- Adaptability
- Problem solving
- Team collaboration
- Interpersonal skills
- Organizational abilities
- Time management
- Microsoft Teams
- Microsoft Windows
- Outlook management
- Email organization
Timeline
Patient Advocate
Gila River Health Care
10.2022 - 07.2023
Players Club Representative
Gila River Resort and Casino
11.2021 - 05.2022
Patient Registration Clerk
Gila River HealthCare
08.2020 - 04.2021
Surveillance Officer
Gila River Resort and Casino
10.2019 - 06.2020
Non-Emergency Van Driver
Gila River Health Care
09.2018 - 03.2019
Recover Coach
Terros Health
02.2017 - 02.2018
Film Production -
Scottsdale Community College
Associate of Arts - Psychology
Southwest Institute of Healing Arts
GED -
Rio Salado College