Cassie Westerman
Texarkana,Arkansas
Summary
Experienced Patient Advocate with eight years of expertise in navigating healthcare systems, resolving insurance and billing issues, and advocating for patient rights. Proven ability to manage confidential patient information, analyze medical documentation, and ensure compliance with healthcare regulations. Strong foundation in customer service and financial transactions from a previous role as a Cashier at Walgreens, enhancing attention to detail and multitasking capabilities. Seeking to leverage extensive patient advocacy experience and customer service skills in Health Insurance Billing and Medical Coding roles to contribute to efficient and accurate healthcare management. Proficient in medical terminology, insurance policies, and billing procedures.
Overview
17
17
years of professional experience
Work History
Patient Advocate
Elevate Patient Financial Solutions
Texarkana, TX
09.2015 - 06.2024
- Review and analyze insurance claims to ensure accuracy, completeness, and adherence to the insurance company's guidelines
- Help patients navigate the complexities of health insurance, including understanding insurance terminology, coverage limitations, and preauthorization requirements
- Assist patients in understanding medical billing statements, identifying errors or discrepancies, and resolving billing issues
- Provide guidance on the negotiation of medical bills and payment plans
- Serve as a patient advocate, ensuring that patients' rights are upheld and their concerns are addressed
- I have summarized data in reports as instructed by management. I have prepared templates /documents using a word processing application.
- Maintain accurate and detailed records of patient interactions, insurance claims, and billing activities
- Generate reports and analyze data to identify trends, areas for improvement, and opportunities to optimize revenue cycle management
- Conduct educational sessions for patients, families, and healthcare staff on health insurance topics, including coverage options, eligibility requirements, and the importance of preventative care
- Ensure compliance with relevant healthcare regulations, such as HIPAA (Health Insurance Portability and Accountability Act), privacy laws, and billing guidelines set by insurance providers.
Cashier
Walgreens
Texarkana, TX
08.2014 - 09.2015
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Answer customer inquiries, address concerns, and ensure customer satisfaction
- Accurately process cash, credit card, and check transactions using cash registers and point-of-sale systems
- Maintain proper cash drawer balances and adhere to cash handling policies and procedures
- Demonstrate in-depth knowledge of Walgreens products, including over-the-counter medications, personal care items, and health and wellness products.
Sales Representative
Walmart
Texarkana, TX
01.2014 - 12.2014
- Build strong relationships with customers by providing exceptional service and understanding their needs
- Assist customers in finding the right products and services, and answer their questions regarding health and wellness
- Meet or exceed sales goals by promoting and selling Walgreens products, including over-the-counter medications, personal care items, and health and wellness products
- Demonstrate in-depth knowledge of Walgreens products, including their uses, benefits, and any associated health insurance coverage
- Develop and maintain positive relationships with healthcare providers, insurance companies, and other stakeholders in the healthcare industry
- Accurately record customer information, sales transactions, and insurance details in the appropriate systems
- Ensure compliance with data privacy and security regulations
- Assist customers in navigating health insurance billing processes, including verifying coverage, submitting claims, and resolving billing discrepancies
- Identify and resolve customer issues and concerns related to insurance billing, product availability, or service quality
- Escalate complex issues to appropriate departments or management as needed
- Work collaboratively with other sales representatives, pharmacy staff, and department managers to provide seamless customer service
- Share knowledge and best practices to enhance team performance.
Associate Manager
Big Lots
Texarkana, TX
09.2007 - 11.2013
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw inventory levels, making adjustments as needed based on sales trends.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Handled responsibilities successfully in manager's absence.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide
- Explained general regulations or procedures to employees. I have trained co workers on office procedures.
- Prioritized daily tasks under supervision.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided assistance to individual staff or supervisor in the completion of projects.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained accurate records of employee attendance and payroll information.
Education
High School Diploma -
American Christian Acedemy
Texarkana, TX04.2002
Skills
- Medical Terminology
- Health Insurance Billing
- Electronic Health Records (EHR)
- Attention to Detail
- Customer Service
- Analytical Skills
- Communication Skills
- Teamwork
- Problem Solving
Timeline
Patient Advocate
Elevate Patient Financial Solutions
09.2015 - 06.2024
Cashier
Walgreens
08.2014 - 09.2015
Sales Representative
Walmart
01.2014 - 12.2014
Associate Manager
Big Lots
09.2007 - 11.2013
High School Diploma -
American Christian Acedemy