SHEQUELLA COLLINS
York
Summary
Medical Administration Office Specialist with 14+ years of experience in optimizing healthcare operations through effective patient advocacy and insurance processing. Skilled in medical billing, customer service, and data entry, demonstrating a strong command of medical terminology and records management. Proven track record in enhancing patient satisfaction and streamlining administrative processes, aiming to leverage expertise in a dynamic healthcare setting.
Overview
15
15
years of professional experience
Work History
PATIENT ADVOCATE
Conifer Health Solutions
York
01.2025 - 12.2025
FRONT DESK
Tri County Pediatrics
Rock Hill
02.2023 - 01.2025
- Insurance filing, faxing, checking patients in & out.
- Checking insurance claims and eligibility.
- Scheduling appointments (new, follow-ups).
- Sending messages to nurses and medical providers.
- Emailing, printing out medical excuses.
- Answering phones.
SUBSTITUTE TEACHER
Kelly Services
Rock Hill
11.2023 - 10.2024
- Replacing full-time classroom teachers for a determined period of time.
- Implementing existing lesson plans.
- Overseeing classroom activities.
- Assigning homework.
- Following the full-time teacher's instructions.
- Grading tests.
- Taking attendance.
- Checking homework.
SUBSTITUTE TEACHER
ESS Education
Clover
11.2022 - 08.2024
- Replacing full-time classroom teachers for a determined period of time.
- Implementing existing lesson plans.
- Overseeing classroom activities.
- Assigning homework.
- Following the full-time teacher's instructions.
- Grading tests.
- Taking attendance.
- Guide patients in healthcare navigation, improving access to coverage and financial aid.
- Facilitate patient understanding of healthcare options, enhancing service accessibility.
- Assist patients in securing financial resources, optimizing healthcare system interactions.
- Assisted patients in navigating complex healthcare systems, ensuring they access necessary coverage and financial aid for improved health outcomes.
- Streamlined patient intake processes, significantly reducing wait times and enhancing overall patient satisfaction with timely support.
- Coordinated with healthcare providers and insurers to resolve patient inquiries, fostering effective communication and delivering prompt solutions.
- Analyzed patient feedback to identify common barriers, implementing targeted strategies that resulted in noticeable improvements in service delivery.
- Developed educational resources for patients, empowering them with knowledge to make informed decisions and navigate their healthcare journeys effectively.
ELIGIBILITY WORKER II
South Carolina Department of Social Services
Chester
07.2022 - 01.2024
- Providing customer services assisting clients with paperwork verifying client's identity to provide accrued information.
- Answering the phone operating switchboard transferring calls and helping clients and assisting them to the correct department.
- Also filing paperwork in the correct folders.
- Scanning, faxing & emailing, preparing, and sending outgoing mail.
- Maintaining a fast positive work environment.
- Working with DSS Maintained programs like Chip, Scoca Mail and Scosa scanning, SC WINNS.
- Interviewing inbound and outbound calls daily.
ADMINISTRATIVE ASSISTANT
South Carolina Health and Human Services
Rock Hill
09.2021 - 06.2022
- Administrative specialists ll Providing customer services assisting clients with paperwork verifying clients identity in order to provide accrued information.
- Answering the phone operating switchboard transferring calls and helping clients and assisting them to the correct department.
- Also filing paperwork in the correct folders.
- Scanning, faxing & emailing, preparing and sending outgoing mail.
- Maintaining a fast positive work environment.
- Assistant with closing and opening case.
ADMINISTRATION ASSISTANT SPECIALIST II
York County Department of Social Services
Rock Hill
08.2019 - 06.2021
- Providing customer services assisting clients with paperwork verifying clients identity in order to provide accrued information.
- Answering the phone operating switchboard transferring calls and helping clients and assisting them to the correct department.
- Also filing paperwork in the correct folders.
- Scanning, faxing & emailing, preparing and sending outgoing mail.
- Maintaining a fast positive work environment.
AFTER SCHOOL TEACHER
Rock Hill School District
Rock Hill
08.2017 - 09.2019
- Provided a safe and stimulating environment for young children; conducted individual and group activities to encourage learning and develop social interaction skills.
- Serve Children snack Also assist. With homework; maintained appropriate records of attendance and activities.
- Maintain positive relationships with staff, children and parents.
CASHIER, BATCH COOKER, DISH
Sodexo
Rock Hill
05.2014 - 05.2017
- Handled financial transactions, which helped the Cafeteria, manage the money it receives.
- I ensured that monetary exchanges ran easily by processing consumer bills through credit and cash transactions.
- Also prepare hot and cold food items..also check temps. Preparing.
CALL CENTER
IQor
Charlotte
04.2011 - 05.2014
- Handling customer interactions, primarily through phone calls, to address inquiries, resolve issues, and provide support.
- Responsibilities include answering inbound calls, providing information about products/services, taking orders, and potentially performing outbound calls.
- These roles also often require building relationships with clients and meeting call center metrics.
Education
ASSOCIATE'S DEGREE - EARLY CHILDHOOD EDUCATION
York Technical College
Rock Hill, SCASSOCIATE'S DEGREE - MEDICAL OFFICE Administrative Specialist
York Technical College
Rock Hill, SC 08.2015 - 05/2020
HIGH SCHOOL DIPLOMA -
York Comprehensive High School
York, SCSkills
- Customer Service
- Medical Records
- Medical Coding
- Medical Billing
- Microsoft Office
- Data Entry
- Healthcare Management
- Administrative Support
- EMR Systems
- Patient Advocacy
- Insurance Processing
- Medical Terminology
- Front Desk
- Scheduling
- Documentation
Languages
English, Native
Timeline
PATIENT ADVOCATE
Conifer Health Solutions
01.2025 - 12.2025
SUBSTITUTE TEACHER
Kelly Services
11.2023 - 10.2024
FRONT DESK
Tri County Pediatrics
02.2023 - 01.2025
SUBSTITUTE TEACHER
ESS Education
11.2022 - 08.2024
ELIGIBILITY WORKER II
South Carolina Department of Social Services
07.2022 - 01.2024
ADMINISTRATIVE ASSISTANT
South Carolina Health and Human Services
09.2021 - 06.2022
ADMINISTRATION ASSISTANT SPECIALIST II
York County Department of Social Services
08.2019 - 06.2021
AFTER SCHOOL TEACHER
Rock Hill School District
08.2017 - 09.2019
ASSOCIATE'S DEGREE - MEDICAL OFFICE Administrative Specialist
York Technical College
08.2015 - 05/2020
CASHIER, BATCH COOKER, DISH
Sodexo
05.2014 - 05.2017
CALL CENTER
IQor
04.2011 - 05.2014
ASSOCIATE'S DEGREE - EARLY CHILDHOOD EDUCATION
York Technical College
HIGH SCHOOL DIPLOMA -
York Comprehensive High School