Precious Dickson
Summary
Certified Medical Assistant with hands-on healthcare support experience and strong patient advocacy background. Skilled in patient intake, medical documentation, vital signs, insurance coordination, and assisting providers with clinical and administrative duties. Experienced in fast-paced healthcare environments with a strong commitment to patient care, accuracy, and confidentiality.
Overview
9
9
years of professional experience
2008
2008
years of post-secondary education
Work History
Patient Advocate
Altus Infusion
Houston
08.2022 - 04.2025
- Advocated for patients by coordinating care plans and ensuring timely access to necessary treatments and services.
- Assisted patients in navigating healthcare systems, enhancing their understanding of treatment options and benefits available.
- Collaborated with multidisciplinary teams to address patient concerns, leading to improved overall patient satisfaction and engagement.
Healthcare Customer Service Representative
MedForce
Houston
05.2019 - 08.2022
- Provided exceptional support to patients by addressing inquiries and resolving issues, enhancing overall patient experience.
- Collaborated with healthcare teams to streamline communication processes, improving efficiency in service delivery.
- Trained and mentored new staff on customer service best practices, fostering a knowledgeable and effective team.
Customer Relations Representative
Iqor
Houston
03.2016 - 05.2019
- Managed patient and client communications
- Documented interactions and maintained accurate records
- Provided professional and compassionate customer support
Education
Certified Medical Assistant - Medical Assistant
Texas Schools of Business
Houston, TX 02.2008 - 11.2009
United Christian Academy
Houston, TXSkills
- Patient Intake & Patient Care
- Vital Signs & Patient Preparation
- Medical Terminology
- Electronic Medical Records (EMR)
- Insurance Verification & Claims
- Appointment Scheduling
- Medical Documentation
- HIPAA Compliance
- Phlebotomy Knowledge (if applicable)
- Infection Control Procedures
- Microsoft Office & Google Workspace
- Data Entry (65 WPM)
- Communication & Patient Support
Timeline
Patient Advocate
Altus Infusion
08.2022 - 04.2025
Healthcare Customer Service Representative
MedForce
05.2019 - 08.2022
Customer Relations Representative
Iqor
03.2016 - 05.2019
Certified Medical Assistant - Medical Assistant
Texas Schools of Business
02.2008 - 11.2009
United Christian Academy