Margie Davila

• Serve as primary patient liaison, conducting bedside eligibility screenings for federal and state assistance programs including Medicaid and Social Security Administration (SSA).
• Guide patients through complex application processes, ensuring accurate completion, documentation, and timely submission.
• Maintain consistent communication with government agencies to facilitate approvals, resolve issues, and prevent coverage delays.
• Document patient interactions, case progress, and eligibility outcomes within electronic health record (EHR) systems in compliance with regulatory standards.
• Collaborate with physicians, case managers, and hospital staff to coordinate patient services and ensure continuity of care.
• Utilize advanced interviewing and assessment skills to identify patient needs and connect individuals to appropriate community and financial resources.
• Build trust-based relationships with patients and families, delivering compassionate education and advocacy during vulnerable moments.

• Led and managed a team of 20 patient access registrars and financial counselors across emergency department and central registration operations.
• Implemented workflow and process improvements resulting in a 25% reduction in patient wait times and increased patient satisfaction scores.
• Partnered with Revenue Cycle Management teams to improve billing accuracy, insurance verification, and collections outcomes.
• Ensured compliance with patient identification, registration accuracy, and healthcare regulatory standards.
• Coached, trained, and evaluated staff to enhance productivity, service quality, and performance consistency.

• Managed daily clinic operations including accounts payable/receivable, inventory management, staff scheduling, and patient services.
• Supervised and supported a team of 5 employees, ensuring efficient workflow and high-quality patient experience.
• Assisted with the grand opening and organizational setup of a new practice location.
• Collaborated with internal and external marketing teams on advertising, promotions, and community outreach initiatives.
• Consulted directly with patients regarding service packages and care options.

• Provided operational and strategic leadership for Consumer Access services across 10 hospitals within the West Florida Division.
• Directed and supported a team of 40+ employees, including supervisors and front-line staff across multiple facilities.
• Led regional process improvement initiatives focused on KPIs, revenue performance, labor management, and regulatory compliance.
• Analyzed and delivered statistical reports related to department performance, patient access metrics, and hospital system revenue.
• Ensured adherence to patient identification, verification, and registration standards to support patient safety and accurate recordkeeping.
• Collaborated cross-functionally with financial, clinical, and administrative leadership to optimize access workflows and continuity of care.
• Performed full-spectrum HR functions including hiring, training, evaluations, counseling, and productivity management.

Pre-Access Supervisor

• Supervised a team of 11 employees supporting insurance verification, pre-registration, and patient scheduling functions.
• Ensured timely and accurate scheduling of inpatient and outpatient procedures and diagnostic testing.
• Reviewed physician orders for accuracy and completeness prior to scheduling.
• Maintained strong communication with physician offices to ensure continuity of care and reduce scheduling errors.
• Oversaw insurance verification, financial responsibility determination, and prior authorization processes.

Insurance Verification & Scheduling Representative

• Verified insurance eligibility and benefits for scheduled patients.
• Obtained required prior authorizations in accordance with payer guidelines.
• Supported patient scheduling and ensured accurate documentation for billing and compliance.