MARIYA DICKERSON
Springfield
Summary
Healthcare professional well versed in the medical billing field, I am very experienced in customer service and medical billing. With having past experience with health insurance and claims review, I would be able to bring my valuable experience in providing passionate support, along with navigating medical systems to problem solve. I am also well versed in medical systems and Microsoft Office, with daily use of Teams, Outlook, Excel, and the normal usage of EHRs.
Overview
9
9
years of professional experience
Work History
Patient Advocate
Springfield Clinic
Springfield
03.2024 - Current
- Actively listened to patient concerns, fostering trust and enhancing patient experience through personalized support.
- Streamlined communication between patients and healthcare providers, ensuring timely resolution of issues and improving patient satisfaction.
- Analyzed patient feedback data to identify trends, leading to actionable insights that enhanced service delivery and care quality.
- Coordinated with medical teams to advocate for patient needs, ensuring comprehensive care plans and promoting a patient-centered approach.
- Facilitated open dialogue with patients, ensuring their voices were heard and fostering a supportive environment for care.
Customer Advocate II
Blue Cross Blue Shield
Springfield
06.2023 - 03.2024
- Actively listened to customer concerns, fostering trust and ensuring positive experiences through empathetic service.
- Resolved customer inquiries efficiently, contributing to a noticeable increase in overall satisfaction ratings.
- Actively collaborated with team members to enhance customer support processes, resulting in smoother operations and improved client interactions.
- Provided insurance benefits based on plan and services.
- Reviewed claims to make sure things were processing correctly, and if not sending them to the perspective team to rework.
Office Assistant
Idlhfs (temp Through Manpower)
Springfield
05.2023 - 06.2023
- Provided administrative support to enhance office efficiency, enabling team members to focus on core tasks and improving overall productivity.
- Streamlined document management processes, reducing retrieval times and ensuring timely access to critical information for project teams.
- Finished daily tasks like filing case files, and also reviewing cases for assistance eligibility.
Shift Supervisor
Papa Murphys
Springfield
09.2020 - 03.2023
- Supervised daily operations, ensuring efficient workflow and achieving substantial improvements in order accuracy and customer satisfaction.
- Trained and mentored team members, fostering a supportive environment that enhanced overall team performance and morale.
- Monitored inventory levels and implemented stock management strategies, resulting in reduced waste and improved cost efficiency.
- Developed streamlined processes for order preparation, significantly decreasing service times and increasing repeat customer visits.
- Cultivated a positive team atmosphere, promoting collaboration and engagement among staff members to deliver exceptional service.
- Streamlined order processing systems, achieving noticeable results in service speed and enhancing customer retention rates.
Food Clerk
Hyvee
Springfield
08.2016 - 08.2020
- Assisted customers with product selection, enhancing their shopping experience and boosting repeat visits.
- Worked with team members to maintain inventory levels, ensuring product availability and minimizing stockouts.
- Provided training to new staff on store procedures, fostering a cohesive work environment and improving team efficiency.
- Conducted regular quality checks on perishable items, ensuring freshness and compliance with health standards.
- Monitored sales trends to inform restocking decisions, leading to noticeable improvements in inventory turnover.
Education
Diploma -
Lanphier highschool
Springfield05.2019
Certificate of Medical Coding - Medical Billing And Coding
Midwest Technical Institute
IL05-2026
Skills
- Data Analysis, Conflict Resolution
- Medical Coding
- Customer Service
- Claims processing
- Insurance review
- Problem-Solving
- Data Entry
- Microsoft Office
Timeline
Patient Advocate
Springfield Clinic
03.2024 - Current
Customer Advocate II
Blue Cross Blue Shield
06.2023 - 03.2024
Office Assistant
Idlhfs (temp Through Manpower)
05.2023 - 06.2023
Shift Supervisor
Papa Murphys
09.2020 - 03.2023
Food Clerk
Hyvee
08.2016 - 08.2020
Diploma -
Lanphier highschool
Certificate of Medical Coding - Medical Billing And Coding
Midwest Technical Institute