Francheska Vazquez-Mendoza
Gainesville
Summary
Medical professional with extensive experience in administrative roles within healthcare settings. Skilled in managing patient records, scheduling, and coordinating with medical staff. Proven track record in managing patient interactions and maintaining seamless office operations. Known for effective collaboration and adaptability, attention to detail, effective communication, results-driven approach and ensuring reliable support and efficiency in dynamic environment. Strong focus on team collaboration, reliability, and adapting to changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Administrative Secretary
HCA North Florida
Gainesville, FL
06.2023 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
- Developed and implemented office procedures to enhance operational efficiency and patient satisfaction.
- Enhanced patient satisfaction by providing efficient administrative support and maintaining organized medical records.
- Provided exceptional customer service to all patients, addressing inquiries promptly and courteously while maintaining confidentiality.
- Managed sensitive patient data securely, maintaining strict compliance with HIPAA regulations.
- Trained new administrative staff members in proper procedures and protocols, software system for seamless integration and ensuring consistent quality of service for patients.
- Maintained inventory of medical supplies, ensuring adequate stock levels to support clinical operations without interruption.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted EKG tests, ensuring patient comfort and adherence to safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Led initiatives for infection control compliance, enhancing overall patient safety standards.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assist doctors with any necessity.
- Coordination with different surgeon office for patients appointments according surgeries date.
Paraeducator/Teacher assistant
Chloe Clark Elementary School
DuPont, WA
09.2021 - 01.2023
- Performing a variety of instructional support duties to assist Autistic kids in the classroom. Utilized curriculum with life-based approach.
- Assist the teacher in instruction, supervision, education and support of students in small groups or one-on-one student necessities.
- Provide instructional support and direct services for students, including students with EIP’s and plans.
- Escort students in big or small groups to and from recess to the playground, bus locations or and back inside the school.
- Monitor and collect data on students’ academic and behavior process and progress.
- Communicates with non-verbal students using sign language.
- Taking steps to intervene when students are not in control of their bodies or may be in dangerous or unsafe situations. Supervised students and maintained security throughout school buildings and on field trips.
- Works collaboratively by assisting teachers in assessments, curriculum implementation, student interactions, enforcing safe behaviors, and enhancing social growth of the student in the Highly Structured classroom.
- Assist/helped students with common daily task such as eating, dressing, toileting, to include diapering. Teach independent living skills such as personal hygiene and cleanliness.
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Paraeducator/Teacher assistant
Ogden Elementary School (usd383)
Ogden, KS
01.2018 - 04.2019
- Teach and contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Maintained focused, inclusive and supportive learning environments.
- Created and distributed instructional materials for group and one-on-one use.
- Provided students with personalized educational, behavioral and emotional support.
- Assisted teacher in monitoring students' progress using Connect method and by reviewing test scores and classwork.
- Attended in-services, workshops and seminars.
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Using Right Response as a proactive approach to prevent escalations by focusing on prevention. When an escalation occurs, staff can work to de-escalate and restabilize the situation to promote a safe environment.
Education
Medical Billing And Coding Certification -
Clemson University
South Carolina07.2021
BBA - Business Management
University Ana G. Mendez
Caguas, Puerto Rico05.2015
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University Sagrado Corazon
San Juan, Puerto Rico05.2012
Galen College of Nursing
GainesvilleSkills
- Effective and clear communication skills
- Ability to use positive language
- Full bilingual, (Spanish & English)
- Empathy and adaptability
- Persuasive speaking skills/Multitasking
- Working multidisciplinary team collaboration
- Behavior modification and coaching
- Special needs education/Early childhood education
- Strong and excellent customer skills
- Data entry, computer skills
- Ability to handle stressful situations
- Responsible/Fast learner/work under pressure
- Organizational growth
- Critical thinking
- Professional telephone etiquette
- HIPAA compliance
- Electronic health records
- Medical terminology expertise
- Time management mastery
- Patient scheduling proficiency
Certification
- School Certifications:
- Right Response Certification
- Methods of Educational
- Instructional Support and Communication
- Neural education
Timeline
Medical Administrative Secretary
HCA North Florida
06.2023 - Current
Paraeducator/Teacher assistant
Chloe Clark Elementary School
09.2021 - 01.2023
Paraeducator/Teacher assistant
Ogden Elementary School (usd383)
01.2018 - 04.2019
BBA - Business Management
University Ana G. Mendez
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University Sagrado Corazon
Medical Billing And Coding Certification -
Clemson University
Galen College of Nursing