Jen Bakeberg
Sioux Falls,SD
Summary
Detail-oriented Medical Administrative Secretary with expertise in patient scheduling and record management. Streamlined operations in healthcare settings by enhancing communication and time management strategies. Delivered effective administrative support to improve patient care coordination.
Overview
16
16
years of professional experience
Work History
Medical Administrative Secretary
River Ridge Oral Surgery
Sioux Falls, South Dakota
11.2024 - Current
- Coordinated patient scheduling and appointment confirmations for oral surgery procedures, ensuring efficient patient flow.
- Streamlined patient intake processes and maintained accurate medical records, enhancing data accessibility for medical staff.
- Assisted in insurance verification and processing for surgical services.
- Supported medical staff with administrative tasks, including data entry and document preparation, facilitating smooth operations.
- Handled correspondence and inquiries through phone, email, and in-person communication.
Team Lead
Walmart & Sam's Club
Sioux Falls , SD
09.2020 - 11.2024
- Developed strategies to enhance team productivity and elevate customer service levels.
- Led team members, ensuring timely completion of tasks to maintain high standards.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Conducted performance appraisals, delivering feedback and pinpointing improvement areas for team members.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
Customer Service Representative
Billion Auto
Sioux Falls, SD
03.2016 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled inbound calls, chats, and emails, ensuring accurate information and support for customers.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Analyzed customer feedback from surveys to implement data-driven improvements in service delivery.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Department Manager
Walmart
Sioux Falls, SD
02.2013 - 03.2016
- Ensured compliance with all safety regulations in the workplace.
- Implemented cost-saving initiatives that upheld quality assurance standards, enhancing departmental efficiency.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Monitored daily sales figures to identify trends in customer buying behavior and inform strategic decisions.
- Managed overstock during shifts by organizing and restocking items on shelves.
- Collaborated with sales associates to streamline execution of daily operational tasks, improving team coordination.
Cash Office Clerk/ Department Manager
Hobby Lobby
Sioux Falls , SD
01.2010 - 02.2013
- Balanced daily cash register totals, ensuring accuracy of all transactions.
- Received and processed payments from customers in the form of cash, checks, credit cards and money orders.
- Counted and verified currency, coins, and checks received during shift for accurate record-keeping.
- Executed daily deposits into bank accounts following store policy.
- Recorded cash, checks, and transfers accurately for financial tracking.
- Maintained clean, organized workspace to uphold company standards and enhance operational efficiency.
- Monitored stock levels and processes to ensure operational efficiency.
- Provided excellent customer service and handled customer complaints
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH10-2024
Skills
- Medical record management
- Patient scheduling
- Data entry
- Customer Service
- Customer Retention Strategies
- Effective Communication
- Organization Skills
- Time Management
- Computer Literacy
- Team collaboration
- Conflict Resolution Skills
- Adaptive Leadership
Accomplishments
- Inducted to the Sigma Psi chapter of the Alpha Sigma Lambda Honor Society '23-'24
- Inducted to The National Society of Leadership and Success '22-'24
References
References available upon request.
Timeline
Medical Administrative Secretary
River Ridge Oral Surgery
11.2024 - Current
Team Lead
Walmart & Sam's Club
09.2020 - 11.2024
Customer Service Representative
Billion Auto
03.2016 - 08.2020
Department Manager
Walmart
02.2013 - 03.2016
Cash Office Clerk/ Department Manager
Hobby Lobby
01.2010 - 02.2013
Bachelor of Science - Healthcare Administration
Southern New Hampshire University