Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Andrew

North Kingstown,RI

Summary

Results-driven medical secretary with 20+ years of experience in a fast-paced gastroenterology practice. Expert in managing patient scheduling, handling high call volumes, and overseeing medical assistants. Proven ability to streamline operations and enhance patient care through effective communication and organizational skills. Thorough knowledge of prior authorization processes, experienced in medical transcription and proficient in EMR and insurance verification, contributing to efficient practice management.

Overview

2026
2026
years of professional experience

Work History

Medical Administrative Secretary

University Gastroenterology
Providence, Rhode Island
09.1999 - Current

My daily duties include but are not limited to scheduling patients for appointments and procedures, handling a large volume of phone calls, approximately 60-75 each day, check patients in and out, collecting copay and insurance information, obtained referrals and prior authorizations of medications, imaging studies and procedures, discuss results and supervising our medical assistants, managing EMR records. I am responsible for training and overseeing our medical assistant. I also did medical transcription for over 10 years prior to EMR. Handle all aspects of doctors practice including license renewals, board certification, and hospital credentialing.

Customer Service Representative

Blue Cross Blue Shield of Rhode Island
Providence, Rhode Island

Education

High School Diploma -

Davies Vocational Technical High School
Lincoln, RI
06-1989

Skills

  • Electronic medical records
  • Patient scheduling
  • Insurance verification
  • Medical transcription
  • Organizational skills
  • Time management
  • Communication skills
  • Medical terminology
  • ICD-10
  • MS Outlook MS Office
  • Prior authorizations
  • Referral processing
  • Conflict resolution
  • HIPAA compliancy

References

References available upon request.

Timeline

Medical Administrative Secretary

University Gastroenterology
09.1999 - Current

Customer Service Representative

Blue Cross Blue Shield of Rhode Island

High School Diploma -

Davies Vocational Technical High School
Melissa Andrew