
Results-driven medical secretary with 20+ years of experience in a fast-paced gastroenterology practice. Expert in managing patient scheduling, handling high call volumes, and overseeing medical assistants. Proven ability to streamline operations and enhance patient care through effective communication and organizational skills. Thorough knowledge of prior authorization processes, experienced in medical transcription and proficient in EMR and insurance verification, contributing to efficient practice management.
My daily duties include but are not limited to scheduling patients for appointments and procedures, handling a large volume of phone calls, approximately 60-75 each day, check patients in and out, collecting copay and insurance information, obtained referrals and prior authorizations of medications, imaging studies and procedures, discuss results and supervising our medical assistants, managing EMR records. I am responsible for training and overseeing our medical assistant. I also did medical transcription for over 10 years prior to EMR. Handle all aspects of doctors practice including license renewals, board certification, and hospital credentialing.