Belinda O'Brien
Center For Dialysis Care
Painesville,United States
1
Certification
42
years of professional experience
Detail-oriented Healthcare Administrative Professional experienced in supporting dialysis and physician offices. Achieved efficient patient flow and quality service through strong scheduling, chart management, and insurance processing skills. Focused on accuracy, HIPAA compliance, and fostering positive provider relations.
Work History
Medical Administrative Secretary
35 Years 2 Months- Coordinated patient scheduling, dialysis appointments, and provider calendars to support smooth daily operations.
- Verified insurance information, processed referrals, and prepared documentation for patient admissions and follow-up care.
- Maintained accurate medical records, correspondence, and confidential patient files in compliance with privacy requirements.
- Answered multi-line phones, routed inquiries, and resolved routine patient requests with professionalism.
- Monitored front-desk activity, greeted patients, and directed visitors to appropriate staff members.
- Managed sensitive patient data securely, maintaining strict compliance with HIPAA regulations.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
Substitute
7 Years- Adapted quickly to varied assignments, maintaining consistent support across changing client needs and schedules.
- Assisted with daily living activities, promoting dignity, independence, and safe routines.
- Followed individualized service plans, behavior supports, and care instructions with accuracy.
- Monitored client well-being and reported concerns promptly to ensure appropriate follow-up.
- Supported classroom and activity transitions, reducing disruption and maintaining structured environments.
- Responded calmly to behavioral or safety concerns while reinforcing established procedures.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Developed creative instructional strategies to keep students engaged and motivated.
- Enforced school and class rules to maintain order in classroom.
- Monitored student performance and provided feedback to inform instruction.
Education
High School Diploma
Skills
Electronic health records
Healthcare terminology expertise
Medical office management
Appointment management proficiency
Appointment coordination
Records management
Billing support
Insurance verification
Authorization management
Confidentiality maintenance
Data entry efficiency
Administrative support
Clinical support
Provider relations
Organizational growth
Critical thinking
Customer service
Telephone etiquette
Strong organizational skills
Billing support
Authorization management
Certification
OCDT Board of Nursing and BONENT Board of Nephrology
Timeline
Medical Administrative Secretary
Center For Dialysis Care
08.1991 - CurrentRead More
Substitute
Deepwood Center
07.1984 - 07.1991Read More
Mentor High School
High School Diploma
Read More