Francielle Salvador
Malden,MA
Summary
Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Waitress
Faces Brewing
Malden MA
04.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Flight Attendant
Jetblue
East Boston
07.2021 - 12.2025
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Waitress
Earls
Somerville Ma
07.2020 - 11.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
Airport Operations Agent
Jetblue
East Boston
08.2019 - 07.2021
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Provided announcements to passengers to explain baggage procedures.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves.
- Used Sabre to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retail Store Manager
Francescas Boutique
Lynnfield ma
10.2017 - 06.2019
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Responsible for hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Malden High School
Malden Ma06.2015
Skills
- Guest Services
- Pre-Flight Briefings
- Food and Beverage Service
- Conflict Resolution Techniques
- Adult AED and CPR
- Hospitality Service Expertise
- Complaint Resolution
- Upselling
- Solving Customer Concerns
- Staff training and development
- Team collaboration
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Flight Attendant
Jetblue
07.2021 - 12.2025
Waitress
Faces Brewing
04.2021 - Current
Waitress
Earls
07.2020 - 11.2021
Airport Operations Agent
Jetblue
08.2019 - 07.2021
Retail Store Manager
Francescas Boutique
10.2017 - 06.2019
High School Diploma -
Malden High School