FRANCIE MARIE VIAUD
Trenton,Fl
Summary
Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Patient Care Associate
Comprehensive Womens Health
Gainesville, FL
08.2022 - 12.2022
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for 19 physician for a Obstetric and Gynecology medical facility, scheduling appointments, and handling patient inquiries.
Certified Nursing Assistant
Palms Of Pasadena Hospital
Saint Petersburg, Fl
03.2002 - 07.2004
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Upheld infection control and prevention policies across different patient-facing areas.
- Delivered high-quality care to critically ill patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Followed directions of licensed nurses to administer medications and treatments
Medical Receptionist
Gastronenterology And Oncology Associates
Saint Petersburg, FL
10.1999 - 03.2002
- Greeted patients and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls. Scheduled Chemotherapy, lab appointments and outside testing for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Receptionist
St Petersburg Medical Clinic
Saint Petersburg, FL
11.1996 - 10.1999
- Greeted patients and initiated triage processes for clients to streamline patient flow.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered phone calls and messages for multiple physicians at this medical facility, scheduling appointments, procedures and labs and imaging as ordered by physicians
Unit Secretary
Palms Of Pasadena Hospital
Saint Petersburg, FL
12.1991 - 11.1996
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained patient confidentiality in line with HIPAA regulations.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.Managed incoming calls and directed to appropriate department.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Dixie M. Hollins High School
Kenneth City, FL06.1988
K-8th Grade -
Saint Judes
06.1984
Skills
- Verbal and Written Communication
- Referral Verification
- Front Desk Operations
- Patient Relations
- Co-Payment Collection
- Medical Terminology
- EMR Systems
- Scheduling Tests and Procedures
- BLS Certified
- Online Systems
- Teamwork and Collaboration
- Appointment Scheduling
Certification
CPR/AED Certified. Phreesia, computer skills, EMR, Insurance Verification
Timeline
Patient Care Associate
Comprehensive Womens Health
08.2022 - 12.2022
Certified Nursing Assistant
Palms Of Pasadena Hospital
03.2002 - 07.2004
Medical Receptionist
Gastronenterology And Oncology Associates
10.1999 - 03.2002
Medical Receptionist
St Petersburg Medical Clinic
11.1996 - 10.1999
Unit Secretary
Palms Of Pasadena Hospital
12.1991 - 11.1996
High School Diploma -
Dixie M. Hollins High School
K-8th Grade -
Saint Judes