Summary
Overview
Work History
Education
Skills
Music
Additional Information
Timeline
Francil Johnson

Francil Johnson

Lanham,MD

Summary

Accomplished Manager with a proven track record at Cribs International Ltd, enhancing customer satisfaction and employee performance. Expert in team leadership and complex problem-solving, I have significantly improved service delivery through innovative training programs and effective staff management. Skilled in fostering relationships and driving organizational goals, my approach has consistently led to increased efficiency and productivity.

Overview

7
7
years of professional experience

Work History

Manager

Cribs International Ltd
01.2019 - 02.2023
  • Coordinated recruitment efforts to attract top talent.
  • Streamlined communication processes to foster transparency among departments.
  • Conducted performance evaluations to identify areas for employee growth.
  • Implemented training programs for enhanced employee skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Supervisor

Sinewaves Ltd
06.2018 - 01.2019
  • Conducted performance reviews to support employee development.
  • Increased customer satisfaction with streamlined service procedures.
  • Trained staff on best practices to enhance service delivery.
  • Coordinated cross-functional projects to achieve organizational goals.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Capital Cable Network

Sales Woker
08.2016 - 06.2018

Maintained organized inventory and ensured stock availability.

Education

Electronic And Technology - Information Technology

Njala University , Sierra Leone
11.2013

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Staff training and development
  • Verbal and written communication
  • Complex Problem-solving
  • Task delegation
  • Relationship building

Music

A music producer and vocal coach

With years of experience in music theory

Additional Information

Also pursuing my cyber security studies

Timeline

Manager - Cribs International Ltd
01.2019 - 02.2023
Supervisor - Sinewaves Ltd
06.2018 - 01.2019
Capital Cable Network - Sales Woker
08.2016 - 06.2018
Njala University - Electronic And Technology , Information Technology
Francil Johnson