Francina Derrick
Greenville,SC
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations including medical records, scanning and faxing.
Overview
26
26
years of professional experience
Work History
Health Information Specialist I
Datavant
Greenville, SC
09.2025 - 06.2026
- Managed EPIC EMR systems, optimizing user access and functionality.
- Tracked request for medical records from external organizations.
- Trained to process request for patient health information in accordance with company policies.
- Reviewed and processed digital authorization reviews.
- Documented information within multiple systems using two computer monitors.
- Audited and analyzed medical records to ensure accurate and complete before submitting to be fulfilled.
- Safeguarded patient records to ensure compliance with HIPAA standards.
Patient Service Representative
Prisma Health Upstate
Greenville, SC
09.2021 - 08.2025
- Obtained patient medical records with filing, scanning and faxing medical documents.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals, over the phone and in person.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Contacted insurance companies to obtain necessary preauthorization’s needed for upcoming tests and procedures.
Unit Secretary
Prisma Health Upstate
Greenville, SC
07.2017 - 12.2021
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Answered phone calls to provide assistance, information and medical personnel access.
Medical Unit Secretary
Greenville Memorial Hospital
Greenville, SC
12.2005 - 06.2017
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Answered phone calls to provide assistance, information and medical personnel access.
Out Patient Registration Financial Services
Spartanburg Regional Medical Center
Spartanburg, SC
08.2000 - 08.2004
- Prioritized and organized tasks to efficiently accomplish service goals.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Verified insurance and collected critical data elements to properly identify and bill patients.
Education
Patient Registration Medical Physician Practice Clerk -
Greenville Technical College
Greenville, SC07-2018
Certified Nursing Assistant Certificate - undefined
Greenville Technical College
Greenville, SC03-2015
Occupational Therapy Occupational Therapy Assistant - undefined
Greenville Technical College
Greenville, SC05-2008
Skills
- HIPAA Complaint
- Customer assistance and interaction
- Email and telephone decorum
- Call Center Operator
- Electronic health records
- Insurance verification
- Medical office procedures
- Document scanning
Timeline
Health Information Specialist I
Datavant
09.2025 - 06.2026
Patient Service Representative
Prisma Health Upstate
09.2021 - 08.2025
Unit Secretary
Prisma Health Upstate
07.2017 - 12.2021
Medical Unit Secretary
Greenville Memorial Hospital
12.2005 - 06.2017
Out Patient Registration Financial Services
Spartanburg Regional Medical Center
08.2000 - 08.2004
Certified Nursing Assistant Certificate - undefined
Greenville Technical College
Occupational Therapy Occupational Therapy Assistant - undefined
Greenville Technical College
Patient Registration Medical Physician Practice Clerk -
Greenville Technical College