Francine Fairweather
Manager of Ramp and Operations
Henderson,NV
Summary
Experienced manager of ramp and operations seeking to fill a Station Manager position.
Overview
18
18
years of professional experience
Work History
Manager of Ramp and Operations
Southwest Airlines
Las Vegas, NV
06.2021 - Current
- Manage a cross-functional team of over 400 employees.
- Facilitate staffing, by minimizing overtime usage.
- Maintain turn compliance.
- Create effective measures to attain EMO percentage.
- Assist in the ASM position when called upon.
- Make safety the #1 priority for each day.
Ramp Supervisor
Southwest Airlines
Las Vegas, NV
03.2019 - 06.2021
- Facilitated teams to gates to ensure on time and turn compliance performance.
- Maintained a consistent below goal MBR ratio.
- Performed in the MCC role numerous times to oversee the operation.
Customer Service Supervisor
Southwest Airlines
ICT/LAS
04.2008 - 03.2019
- Coached and mentored customer service agents, along with peers.
- Played a vital role in culture and development of our internal customers.
- Navigated through difficult situations, both with internal and external customers.
Education
Bachalor of Arts - Business Administration
University of Missouri at Kansas City
Skills
- Software efficient
- Quality customer service skills
- Excellent plan comprehension
- Knowledgeable on scanner usage and load planning
- Leadership skills
- Experienced schedule coordinator
Key Qualifications
- I have relevant experience in facilities leadership, quality control, staffing, team building and strategic planning.
- I have over a decade's experience in leadership, both in customer service and ramp and I excel at building effective teams.
Timeline
Manager of Ramp and Operations
Southwest Airlines
06.2021 - Current
Ramp Supervisor
Southwest Airlines
03.2019 - 06.2021
Customer Service Supervisor
Southwest Airlines
04.2008 - 03.2019
Bachalor of Arts - Business Administration
University of Missouri at Kansas City