Hi, I’m
FRANCINE FLORES
Arlington,WA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
26
years of professional experience
Work History
Money Saver Storage & Mail Center
Office Manager
04.1997 - Current
Job overview
- Train assistant managers, develop and implement operations and policies
- Process storage unit rentals, collect on delinquent accounts, provide customer service and prepare various accounting statements and financial reports
- Maintain office equipment, supplies and property
- Handle all the day-to-day operations of a $15 million-dollar self-storage and retail-shipping store
- Responsible for mail center services including: packaging, shipping, copy and private mailboxes
- Provide Notary Public services to customers for documents such as Wills, Advanced Care Directives, and Loan Packages
- Specific Accomplishments:
- Set-up training program in customer service, sales, merchandising and cash control, which increased retention of loyal storage and retail/shipping customers
- Received “productivity bonuses” for reducing account delinquencies and streamlining office procedures
- Increased retail sales by 20% through creative marketing and merchandising
- Approved invoicing for three departments with sales in excess of $365,000 annually.
Schneider Electric
07.2018 - 02.2020
Job overview
- Supported sales team for North America and Central and Latin American regions, including their Channel Partners
- After vetting an average of 60 monthly potential sales leads, delegated to Channel Partners and TSMs which generated a 10% conversion rate of immediate revenue
- Another 10% was quoted for future pipeline opportunities
- Recruited for 6 trainings each quarter to meet our goal of 25 million in sales for 2019
- Researched special orders, status of orders, processed expedites, returns of materials, and outstanding order issues
- Processed warranty claims for Channel Partners, Installers and End-Users using NetSuite
- Used FedEx, UPS and XPO Logistics software to create BOLs for RMAs world-wide
- Coordinated with Marketing in writing copy for both the website and collateral materials
- Provided feedback to Engineers and Sales Managers when creating new training materials from the voice-of-the-homeowner or green installer not familiar with technical design of battery-backup products.
OutBack Power Technologies
Office & Order Admin, Tech Support
05.2011 - 07.2018
Job overview
- Performed clerical functions as Admin, Processed purchase orders as well as warranty claims
- Worked with Quality Control for customer service issues
- Last Position in Inside Sales: answered incoming sales calls from end-users, installers, distributors and provided quotes, bills of material, order fulfillment information and updated product data
- Delegated sales leads both to our international sales team, North America Distributors and installers
- Directed sales call campaigns for promotions and training workshops
- Maintained our database of every customer type and coordinated with Technical Support Management and Quality Control for data integrity
- CRM software used was Salesforce.
Silicon Energy, LLC an OutBack Power Company
Office Manager
12.2007 - 01.2010
Job overview
- Performed all general clerical duties and oversaw the day-to-day operations of a PV manufacturing plant
- Accounting functions included A/P, A/R, and resolved billing issues
- Purchased machinery, equipment, tools, parts, and supplies
- Verified material requirements and calculated lead times to ensure just-in-time-inventory
- Coordinated and purchased travel arrangements for the company
- Prepared timesheet reports and monitored payroll hours to stay within budget
- Processed time-off requests and monitored workflow schedule of employees
- Shipped packages via UPS, Fed EX and USPS
- Submitted facilities and maintenance requests.
OutBack Power Systems, Inc
Receptionist
04.2006 - 12.2007
Job overview
- Performed clerical duties such as filing, typing, and data entry
- Screened and transferred callers, relayed messages, and greeted visitors
- Purchased goods and services including office supplies, catering, reference materials, and facility requests
- Scheduled meetings and confirmed travel accommodations
- Processed and distributed incoming mail and shipped outgoing packages and letters for Warranty, Marketing Accounting Departments
- Special Projects: Assisted accounting department as needed
- Accounts Payable
- Processed, coded and inputted invoices into the accounts payable system
- Matched vouchers/invoices for approval, then mailed check disbursements and remittance documentation
- Accounts Receivable
- Processed payments and prepared bank deposit
- Posted charges and credits; identifying delinquent accounts and insufficient payments
- Prepared and mailed invoices.
Compass Health
Secretary
10.1999 - 12.2005
Job overview
- Provided secretarial support to clinical staff of 18 mental health therapists and 2 psychiatrists
- Obtained pre-certifications as required by health care insurers or managed care providers
- Informed patients of costs for care being provided and guided them to appropriate resources for further information
- Researched and created presentations for management using MS Office programs
- Typed correspondence and reports from dictation or handwritten copy
- Answered telephones, screened callers, relayed messages, and greeted visitors
- Took payments for mental health services and posted deposits
- Maintained a tracking system to ensure confidential clinical records were current according to company policy and regulatory requirements
- Reviewed and maintained orders, invoices and records to ensure accuracy
- Specific Accomplishments:
- Often successfully dealt with irate customers resolving conflicts and negotiating payments
- Restructured clinic scheduling file system that dramatically improved customer service response time.
Education
Everett Community CollegeEverett, WA
Associate of Arts from Business
Solar Energy InternationalPaonia, CO
Certificate from PV101 Solar Electric Design Fundamentals
Solar Energy InternationalPaonia, CO
Certificate from PV203 - PV System Fundamentals (Battery Based)
Skills
- Database Administration
- Customer Relations
- Policy and Procedure Modification
- Workflow Optimization
- Inventory Coordination
- Quote Generation
- Departmental Support
Timeline
Schneider Electric
07.2018 - 02.2020
Office & Order Admin, Tech Support
OutBack Power Technologies
05.2011 - 07.2018
Office Manager
Silicon Energy, LLC an OutBack Power Company
12.2007 - 01.2010
Receptionist
OutBack Power Systems, Inc
04.2006 - 12.2007
Secretary
Compass Health
10.1999 - 12.2005
Office Manager
Money Saver Storage & Mail Center
04.1997 - Current
Everett Community College
Associate of Arts from Business
Solar Energy International
Certificate from PV101 Solar Electric Design Fundamentals
Solar Energy International
Certificate from PV203 - PV System Fundamentals (Battery Based)
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