Kendra Zdansky
Arlington,WA
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Angel of the Winds Casino and Resort
08.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Communicated wait times effectively to guests, enhancing overall experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Sales Associate
AutoZone
11.2024 - 02.2025
- Organized products on racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash and credit transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers providing a positive experience leading to repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
UTHS
Austin, TX02-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Multitasking proficiency
- Team collaboration
- Inventory management
Accomplishments
- Project Development - Collaborated with team of Health Science Students in the development of Skills USA.
Certification
- CPR/AED Certification (Online)
- Washington State Health Card
- Class 13 Servers Permit (MAST)
Timeline
Host
Angel of the Winds Casino and Resort
08.2025 - Current
Sales Associate
AutoZone
11.2024 - 02.2025
High School Diploma -
UTHS