Lacie Bailey
Lagrange ,GA
Summary
Dynamic leader with a proven track record at PMS Center, enhancing customer satisfaction and employee productivity. Skilled in customer service and strategic planning, adept at fostering relationships and driving sales growth. Achieved significant improvements in service delivery and operational efficiency through effective team leadership and decision-making.
Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Manager
PMS Center (Pack, Mail, Ship)
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Head Waitress
Country’s BBQ
04.2020 - 07.2023
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
Assistant Teacher
Early Learning Academy
04.2023 - 06.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
After School Teacher
Childcare Network
05.2019 - 04.2020
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and Type recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Enhanced student engagement by incorporating interactive activities and group projects into lesson plans.
Assistant Manager
Dollar General
02.2016 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Callaway High School
La Grange, GA05.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Goal setting
- Relationship building
- Strategic planning
- Customer relationship management (CRM)
- Sales management
- Key performance indicators
Timeline
Manager
PMS Center (Pack, Mail, Ship)
06.2024 - Current
Assistant Teacher
Early Learning Academy
04.2023 - 06.2023
Head Waitress
Country’s BBQ
04.2020 - 07.2023
After School Teacher
Childcare Network
05.2019 - 04.2020
Assistant Manager
Dollar General
02.2016 - 07.2018
High School Diploma -
Callaway High School
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