Francine Gonzales
Riverside
Summary
Dedicated Lead Pharmacy Technician with over 15 years in pharmacy operations. Proficient in mentoring staff, implementing workflow improvements, and ensuring exceptional customer service. Aiming to leverage problem-solving skills to enhance patient care outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy Health
09.2011 - Current
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and quality assurance protocols.
- Mentored and trained junior technicians on medication dispensing procedures and best practices.
- Implemented workflow improvements, enhancing efficiency in prescription processing and inventory management.
- Collaborated with pharmacists to resolve medication-related issues and optimize patient care outcomes.
- Coordinated team schedules to ensure adequate staffing levels during peak hours, improving customer service delivery.
- Conducted regular audits of pharmacy inventory, minimizing discrepancies and ensuring stock availability.
- Developed training materials for new staff, facilitating seamless onboarding and knowledge transfer processes.
- Analyzed pharmacy performance metrics, identifying trends to inform strategic planning initiatives for operational enhancements.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
High School Diploma -
Valencia High School
Placentia, CASkills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory control
- Order verification
- Pharmaceutical calculations
- Drug inventory control
- Prescription processing
- Insurance verification
- HIPAA
- Regulatory compliance
- Insurance billing
- Team collaboration
- Pharmacy and customer records management
- Medication dispensing
- New hire onboarding
- Patient confidentiality
- Workflow optimization
- Pharmacy operations management
- Staff development
- Drug storage
- Proper labeling
- FDA and HIPAA compliance
- Quality assurance and control
- Data entry
- Employee training
- Confidentiality and HIPAA
- Dispensing medications
- Staff leadership
- Resolving complaints
- Inventory management
- Customer service
- Relationship building
- Verifying orders
- Receiving incoming supplies
- Medicare and medicaid process
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Limited Working
Timeline
Lead Pharmacy Technician
CVS Pharmacy Health
09.2011 - Current
High School Diploma -
Valencia High School