Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Francine Macatugal

Las Vegas,NV

Overview

1
1
year of professional experience

Work History

Dutch Pot — Cashier and Server

House
08.2022 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Built relationships with customers to encourage repeat business
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Welcomed customers and helped determine their needs

Floor Staff Member

Red Rock Regal Casinos
06.2022 - 09.2022
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Processed payments and provided receipts to establish proof of transaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Hostess

HANU Korean Barbecue
03.2022 - 05.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Education

High School Diploma -

Bonanza High School
6665 Del Rey Ave, Las Vegas, NV 89146
05.2023

Skills

  • Customer Relations
  • PCI (Payment Card Industry
  • Online Orders Preparation
  • Customer Seating
  • Sweeping and Mopping
  • Cooperative Attitude
  • POS Systems
  • Restocking
  • Order Taking
  • Cleaning and Sanitizing
  • Customer Service Excellence

Accomplishments

    I was a leader in an ROTC program and received multiple awards for my accomplishments such as:


    -Daughters of The American Award

    -Superior Cadet Award

    -Academic Achievement Award


    I was also enlisted in the Nevada Army National Guard for a year and now planning on serving Active Army.

Additional Information

  • AWARDS , Superior Cadet Awardee Daughter’s of American Revolution Awardee Marksmanship Team Awardee Drill Team Awardee Color Guard Team Awardee Academic Excellence Awardee

Languages

Tagalog
Native or Bilingual

Timeline

Dutch Pot — Cashier and Server

House
08.2022 - 09.2022

Floor Staff Member

Red Rock Regal Casinos
06.2022 - 09.2022

Hostess

HANU Korean Barbecue
03.2022 - 05.2022

High School Diploma -

Bonanza High School

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Francine Macatugal