Francine Phelps
Blackwood,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
37
37
years of professional experience
Work History
Home Health Aide Volunteer
Home Health, INC
Blackwood, NJ
05.2020 - Current
- Provided assistance to elderly patients with daily living activities such as bathing, dressing and grooming.
- Assisted in meal preparation for homebound individuals according to dietary needs and preferences.
- Accompanied clients on errands and medical appointments, providing necessary transportation and support.
- Assisted with ambulation, transfers and range-of-motion exercises as required by the plan of care.
CPT Certified Personal Trainer
Self-Employed
Blackwood, NJ
06.1990 - Current
- Demonstrated safe and effective exercise techniques to clients.
- Provided personalized fitness programs tailored to individual needs.
- Instructed clients on proper form and technique for various exercises.
- Motivated clients to reach their fitness goals through positive reinforcement.
Mutuel Teller
Parx Casino & Racetrack
Bensalem, PA
03.1991 - 08.2024
- Responsible for accurately processing customers' wagers and payments, including cash and credit transactions.
- Provided excellent customer service by addressing customer inquiries in a timely manner.
- Verified identification of customers to ensure compliance with regulations.
- Maintained daily records of transactions, such as payouts and deposits, to ensure accuracy of financial information.
- Balanced cash drawers at the end of each shift to ensure accuracy of funds received and disbursed.
- Resolved technical problems related to automated teller machines quickly and efficiently.
- Managed multiple tasks simultaneously while maintaining high levels of accuracy.
Billing Specialist
United Parcel Service, UPS
Blackwood, NJ
02.1988 - 04.1991
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Answered customer inquiries regarding billings, payments, account status.
Education
High School Diploma -
Girls High School
Philadelphia, PA08-1988
Skills
- Claims Processing
- Statement processing
- Invoice Processing
- Cash handling expertise
- Strong mathematical skills
- Cash Handling
- Customer Relationship Building
- Drawer balancing
- Care plan assessment
- Nutritional meal preparation
- Meal Preparation
- Care Plan Management
Timeline
Home Health Aide Volunteer
Home Health, INC
05.2020 - Current
Mutuel Teller
Parx Casino & Racetrack
03.1991 - 08.2024
CPT Certified Personal Trainer
Self-Employed
06.1990 - Current
Billing Specialist
United Parcel Service, UPS
02.1988 - 04.1991
High School Diploma -
Girls High School
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