Constalina Kinnison
Atlanta,GA
Summary
Proactive hospitality manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable manager with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Server
Maggiano's Little Italy - Official Page
Skokie, IL
02.2015 - 09.2016
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Mity Nice
Chicago , IL
10.2015 - 01.2016
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Assistant Manager
Maggiano's Little Italy - Official Page
Atlanta, GA
09.2017 - Current
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Education
No Degree -
Le Cordon Bleu College Of Culinary Art - Chicago
Chicago, ILBachelor of Science - Technical Management
DeVry University
Downers Grove, IL2016
Skills
- Employee performance evaluations
- Recruiting and Interviewing
- Staff Supervision
- Strategic Planning
- Training
- Negotiation
- Employee scheduling
- Staff Management
- Business planning
- Operations management
- Sales growth
- Team Leadership Expertise
- Sales
- Food Preparation
- Onboarding
- Employee Training
- Sales Goals
- Repair
- Cash Handling
Timeline
Assistant Manager
Maggiano's Little Italy - Official Page
09.2017 - Current
Server
Mity Nice
10.2015 - 01.2016
Server
Maggiano's Little Italy - Official Page
02.2015 - 09.2016
No Degree -
Le Cordon Bleu College Of Culinary Art - Chicago
Bachelor of Science - Technical Management
DeVry University